Cindy T.
Wonderful Customer Service
Initially, I emailed Portland Leather Goods regarding a question I had. They promptly responded to my inquiry not once, but three times to ensure my satisfaction with my purchase and request for a return since I did prefer a darker color in the pocketbook and wallet I wanted. I have never encountered a more professional group of Customer Service Representatives who were more courteous and helpful. These individuals went above and beyond to correspond promptly, and each of them demonstrated exceptional support and kindness each time I received an email from each of them. I would certainly engage in business with them again; their outstanding service was greatly appreciated, as not many customer service positions are filled with professional, kind, and thoughtful individuals like they have at Portland Leather Goods. Initially, I emailed Portland Leather Goods regarding a question I had. They promptly responded to my inquiry not once, but three times to ensure my satisfaction with my purchase and request for a return since I did prefer a darker color in the pocketbook and wallet I wanted. I have never encountered a more professional group of Customer Service Representatives who were more courteous and helpful. These individuals went above and beyond to correspond promptly, and each of them demonstrated exceptional support and kindness each time I received an email from each of them. I would certainly engage in business with them again; their outstanding service was greatly appreciated, as not many customer service positions are filled with professional, kind, and thoughtful individuals like they have at Portland Leather Goods. Cynthia Tyler
Response from Portland Leather GoodsFeb 24, 2026
Hi Cynthia, This truly means so much — thank you for taking the time to share your experience. We’re so glad our team was able to help you find the right color and make the return process smooth. Making sure you feel confident and happy with your purchase is always the goal, and hearing that our team’s communication and care stood out to you is incredibly encouraging. We’ll be sure to share your kind words with everyone involved — it will absolutely make their day. We’re so grateful you chose Portland Leather, and we’d love to help you again anytime. — Portland Leather Goods


