Portland Leather GoodsReviews of portlandleathergoods.com

I bought a bag from them years ago which has held up beautifully and the leather is superior; however recently I put an item in my cart and left it there for some time thinking about purchasing it. The texts regarding the purchase was relentless; talk about a hard sell!!!. That was what made me take it out of my cart and stop any future communications from them.

Beware if you are returning an item you will be charged a hefty fee for shipping and whatever else they deduct.

Placed an order for a crossbody strap for a new handbag, not theirs. Within a half hour, I realized my new bag had an extendable handle to convert to cross body. Immediately tried to cancel order on their site. There was no way to accomplish this. There is no email contact or phone number. I had to wait the receive the item and now I need to go through the exercise of returning it. It would have been much simpler to cancel the order. Saving us both time and money. I will now unsubscribe from their emails. No long wish to do business with a company that is not customer friendly and easy to communicate with.

No phone number. Only emails! Could not exchange a wallet for another one. It was in stock but the robot kept saying it wasn't! Had to just return it and order the other one. Paid for first shipment., paid for returning shipment, paid for correct wallet to be shipped. So much for customer service. This was Christmas gift for my daughter. My first order...Not a good experience. Next time, she will have to pick somewhere else! I won't pay all that Shipping again!!!! Hint hint...Amazon.

I ordered the handbag Sienna in a size small. I was so disappointed to see that it had literally no pockets inside! So every time I need anything it’s just a hassle to dig around to get it. It’s a nice looking purse but even the snap they put on it is already coming loose after only a week. I would NOT recommend this purse to anyone.

I’ve been a long time customer and the quality has gone down in the past few years. I’ve had bags with bad stitching, corrosion on the hardware that stained the leather, dye that bled and stained numerous things including my car front passenger seat. One bag got water splashed on it and the dye completely bleached out. When you contact customer service it’s a headache and they usually don’t make it right. To return an item you have to pay return shipping so you lose money. They like to play the FOMO game to get people to buy their products. They also have a perpetual sell to make people think the bags are on sale when thats really just their regular price. They are decent bags for the price, but if you want a well made whole grain leather bag that will last years, I would go somewhere else. These bags are fast fashion, cheaply made, and have weird dimensions.

I bought a mini-crossbody bag. I loved it BUT the chemical smell was so bad I count stand being near the bag! I called the company and asked if this was normal, the woman said absolutely not, this smell is rare. So they said to send it back and get would send me another bag. Got the other bag yesterday and horrible smell again, I barely had to open the box, and I could smell the chemical, not leather smell, actual chemical smell.Unfortumately I have to send it back again.

Got a merlot limited edition tote and a wallet in the mail a little over a week ago. Neither are cute in person. Both are ridiculously overpriced given the limited craftsmanship. The tote in particular came scuffed up on one side. For clarity, I did not order an "almost perfect" product. But looking at the reviews here, it seems like Portland Leather expects you to settle for flaws even when paying full price. I actually expect a pristine product when I pay for one. I knew these items were probably going back before I took them out of the box, even with Portland Leather's terrible and costly return policy. I did in fact try to cancel when I realized there were tons of negative reviews out there, just not on Portland Leather's website. Sketchy company all around. Dropped off my return today. I ultimately ended up buying a tote and wallet from a different company for around the same price point (I think the two items combined ended up being $30-$40 more). So happy I did. Save yourself the headache and just spend a little a more money. There are other affordable leather options out there.