PortatechReviews of portatech.com

Portatech made building my custom pc easy as could be. Very user friendly site & great prices to match. I can't wait to test this puppy out!

I've always used them to build my own PCs and recommend to others. Never an issue.

If I could have gotten to the order 24 hours earlier it would have been $15 less but the number of options about drove me nuts. I was building and rebuilding the combo which is what caused the delay in my order over and over again. The only reason I didn't give a 5 star was due to the last time I ordered a combo from Portatech, I had to return the RAM due to getting other than what I ordered, it was fixed by Portatech but only after a bit of a hassle. Yep, I'd buy again from them, they will make it right and my 3 1/2 year old system is still running strong. One in the back bedroom and one in the living room.

The overall selection and maneuverability within the website is very good. It gives a clean look on how to build a custom built PC. there is a very large selection and was very pleased that I got my purchased pc for under 1000 where as Amazon or Newegg.com would have charged 1200+ The 2 gripes I had was attempting to compare prices and sometimes limited selection. I had hoped as I clicked on details that I would see the total value of a component such as: how much the total cost of the motherboard alone v.s. the one that is automatically supplied (same with processors). I had already decided that I was to purchase a PC from this website but having Price per item in the details would have helped get this to a 5 star rating. The thing about it is if I knew the exact price on each component then perhaps when I compared with other sellers I may have wanted to go with more of what Portatech was selling rather than get that single piece from amazon I may need/want in the future. What I had wanted to express with limited selection was that while there is a very large inventory. I would have liked to have a choice between the stock RAM that was sold or coursair, Ausus GTX 1060 vs Gigabyte GTX 1060 ect. I did not see the heatsink I wanted but I got what was dubbed performance.

Like web site makes easy order selection process.

I'm not certain why they do this. I ordered the following: Barebones w/ AMD FX (Socket AM3+) w/ AMD FX6300 - Six - Core (6 x 4.1GHz - 14MB Cache) Asus M5A78L-M USB3 They decided to send a Gigabyte motherboard with a 3.5mhz processor instead. Now, if they were out of stock on a particular item, and notified me of such, I would likely have said "no problem, just send me the Gigabyte and 3.5 mhz processor. But they just took it upon themselves to send whatever they wanted to send. NO offer to adjust the price either. I'll keep pursuing this, but I guarantee you I'll never buy from them again.

PortaTech.com offers good products at inexpensive prices in the low-profit-margin industry building desktop machines. They have a strong following and great reviews. That's why I chose them. I have built many of my own machines in the past and wanted to have a machine by Christmas ready to go for my patiently awaiting son, rather than sitting in a back room building my own. I purchased a higher end gaming machine (not a small cost) and chose the mid-range gaming graphics card (1050Ti). The machine arrived before Christmas DOA with a bad motherboard. Because of the holiday and closures, the communication process and RMA procedure was slow and unfulfilling. After a number of conversations and a successful repair, we will have the machine back around January 13th. Here are the three ways that PortaTech did not fulfill a good customer service policy. 1) Understanding and "warranty repair" but no articulated empathy or urgency. 2) The returned DOA machine was not placed on the priority list for repair. Instead, the company was short-handed and concentrated on new sales. They should have placed a DOA at the top of their repair and return docket. 3) For my trouble, I requested a one-step upgrade of the graphics card. That would have created a raving review. But they were adamant it was unfeasible due to their low-profit margins. I get that. when I worked in the field establishing small business networks (1990s) there were times when I lost money on a project because it didn't go my way. I was committed making sure I took care of the customer at all costs. But for every dollar I lost it was made up for in more projects and more referrals. 4) Not only did the company not upgrade the item at their cost but they miss quoted the upgrade price and had to double the difference after calling me. 5) The shipping time was extended not because of shipping but because the machine sat dormant on their RMA floor for days while they worked on new sales. 6) When I inquired if they could provide any solace with this purchase, they said they could refund the money entirely and let me purchase the product somewhere else. So. That's why they get a 2-star. I am guessing, based on other reviews, that if you get a machine that is working, you will find this company to be an A+ vendor. But the rubber is really when a mistake is made, even when it is unavoidable, they go beyond expectations to resolve it. They not only didn't communicate well they didn't meet their own expectations and provided no recourse or apologize through a product upgrade, or even apologize profusely. It was more "matter-o-fact" or return the machine for a refund. They "allowed" me to upgrade the machine instead and pay the difference. Adam H Pasco WA

This website is great! When I had a problem with shipping not coming through I emailed them and they were quick to respond! They told me what was wrong and it was quick and easy to make a solution! I am excited to have more business with them in the future.