Portal FacebookReviews of portal.facebook.com

The remote for portal TV stopped working 3 months after I bought it. It's completely dead. For last two weeks we have emails going back and forth while their customer service rep assures me that they are "carefully looking into my issue". DaFaq is there is to look when I am telling you the remote is dead ? A company like Facebook cannot send a $29 replacement remote in warranty period. With everything else Facebook is being accused of, add poor customer service and after sale support to their cap of tarred feathers. Ridiculous !!!

I ordered Portal for my mum in Spain. A few months (and only a few calls after), the device isn't working any longer. I contacted support and has really drained my energy with the amount of emails, back and forth that I have exchanged with them. They have finally given me a useless solution which doesn't solve my problem. What a waste of money!! Last but not least, Portal isn't intuitive and should only be recommended for those with some gadget skills.

The worst customer experience I have had from any company EVER. If your kit is faulty, they take weeks to respond to mails, and they don't know what a phone is. Would give no stars if I could. Do not buy.

Stay far far way from this, its cheap for a reason. Buy something else. Facebook does not support faulty hardware.

Compared to Netflix their customers service is rubbish. Automated response don’t think they have any real people at their end. Going on two days and still not working. What a set of !!!!

My portal stopped working with no power just a blank screen which you cannot access.For over a week now I’ve been given repeat information from support along with repetitive fixes.Which are only possible if the screen actually powers up !!!! It’s only 10 months old. Once support have taken you through their script they don’t come back to answer you. My Gen 2 obviously has a major fault but you can’t get anyone to acknowledge this …be warned if you have a reset issue that’s ok …anything else is hopeless. They just dump you on line.

I lost remote 3 months ago and they say they are out of stock of remote. The app on phone doesn’t work but they refuse to send me a return label even though it’s still under warranty. I’ve had about 50 emails from them suggesting the same thing that don’t work. Do not buy as the service is awful. You can not phone anyone.

I am absolutely disgusted and saddened by the portal advert,it is totally insensitive,the last thing people who have lost a child is to be asked will you try again,!,there is no replacement🤬🤬