Portal FacebookReviews of portal.facebook.com

Facebook has one of the worst customer services Please read this before purchasing any facebook products. I bought a portal tv from facebook.com and I returned it in January 2022 due to technical issues. Facebook warehouse received it in a week. Today is March 14th, 2022 (almost 2 months) I'm trying to get my refund. There is NO phone, chat support, the only option is to get support via email. And you are lucky if you get a reply back. The customer service team feels like they are doing a favor by replying to you. I have been patiently waiting for more than 8 weeks after returning the product and have yet to receive an update from the customer service team. PLEASE READ THIS and consider it before buying the portal products. My only hope is that Facebook leadership see this message and fix their customer service.

Does any know where the Facebook portal is returned too

There's no phone support, only chat option. So it's very laborious to explain your situtation, escalate the issue etc. My portal TV remote stopped working within an year of purchase (which apparenly is pretty common with Portal TV) Dec-12th - Contacted chat support explaining my problem Had to chat for 3-4 times again in next 2 weeks to get a confirmation that they will replace the Portal TV. Returned the item on 14th Jan which reached their warehouse on 20th Jan Now the real fun begins...... Waited patiently for 10 days without any update from them 3rd Feb - Contacted to get a status, team asked that we are still researching and wait for 3-5 days 11th Feb - Contacted again, customer support said we are looking and need more time 16th Feb - Contacted again, still researching with no update. Asked to wait 3-5 days. It's been two months without Portal TV and nobody from customer service cares about that.

Worked fine for 11 months then broke, the Portal Support was absolutely useless, over a 2 month period of emails back and forth and being asked to return my faulty goods, I was told only part of the goods I returned had been received even though I had used Portals shipping agent and they do not cover insurance for your goods, so I told it was my job to track why only part of my returned goods had been received. So if you are asked to return any goods take pictures of it packed into the packaging so you cannot be blamed 🤯

The support provided has been nothing short of diabolical. I have been trying to order portal products since November and have placed 3 orders each time following the support team saying the issue was resolved. I also asked if they would honour the discount offer at the time i placed my original order.. NO

They are the worst things invented. They are a nightmare to setup and adding favourites was a nightmare trying to save and you can only use favourites when your phone is on wifi and WhatsApp is on. Would have given minus 1 but it wouldn't let me. I wouldn't ever recommend a portal to anyone. By the way I am excellent with technology and its not just me finding these problems.

Do not buy from Facebook buy from Amazon. The customer service is non existent. It has been replaced by a dystopian maddening bureaucracy designed by terry Gilliam.

I Purchased 2 devices but they sent me and charged me for 4. After 1 month of daily emails I still have the 2 extra devices at my house because they are unable to organise a pick up. Because I was tired of waiting I sent them myself with the instructions and labels they provided, but 1 week later the devices were sent again to my address and I still have not been reimbursed.