PorscheReviews of porsche.com

I worked for Porsche west london under the company Enigma and it was the worst experience I had in my entire life with discrimination, I was ignored on my last day of work which was on 02/20/2023. I had pneumonia for a week and even though I was sick and life-threatening, they didn't give me any support, the day I went back to work I was treated like garbage. I would definitely not recommend even my worst enemy to work for Porsche west london.

Aucun sens du commerce pour cette société qui méprise ses clients. suite à une panne sur une GT3 RS 2019 , refus de la prise en charge car l'échappement avait été changé alors qu'il n'était pas à l'origine de la panne. ils se sont même permis de blacklister la voiture à l'usine. Porschiste depuis 17 ans, la baisse de qualité actuelle me fait dire que ca sera les dernières achetées. D'autres marques prestigieuses valent la peine de changer.

Porsche assistance is appalling. My 911 GTS was left in flood water for over 12 hours due to fact they couldn’t get anyone to agree to come out! £130k written off by insurance company. Asked Porsche U.K. & the AA to respond as to why it had taken so long - Porsche & AA took no accountability & ignored my mails. I was going to order a new 911 however due to the lack of response they’ve lost a sale!

Porsche assistance / Enterprise in the UK - both performing at the usual UK level - dreadful ! Dealership cannot accept broken car for 6 weeks , even to diagnose fault . Assistance cannot recover the car for 2 weeks . Enterprise Rental do not return phone calls and do not answer the phone . Frustration and disappointment only helped by the knowledge that German service is no better than the UK .

Ignore me in the hope that my problem will be solved by itself! this is probably a new Porsche philosophy! I don’t know how to convey to you my level of dissatisfaction with Porsche !!! I've been waiting for a spare part for more than two and a half months !!

Porsche Marseille , le vendeur Guillaume est incompétent et ne suis pas ces dossiers.

So back in October 2022 I took my 2016 Porsche Cayenne over 100 miles away from home to have a great weekend with my friends. Car was running great and I was enjoying my time. At the end of the trip I went to go home and the car would not start giving me DME Failure lights. Long story short I had to have the Car towed back to Porsche taking 3 hours to get it home in the rain. And paid $500 in total towing fees! Jack Daniel Porsche was excellent and gave me a loaner the next day . A few days later the tech determined that it was a bad DME and was going to cost $2700 to repair it. I asked the tech if these parts go so prematurely and he stated he never saw one go yet especially this early . I had no choice but to move forward. Then to top all of that off the part had to be ordered from Germany and it was back ordered for 1 month!!! So after a ruined trip, waiting for a part for 1 month, spending $2700 to repair my car on a part that shouldn't have went in only 6 years. I call Porsche USA to talk to them about this problem and the inconvenience I went through . It took a week or so to get back to me but Porsche did say they are looking into it. So I get call from a customer Rep named Rita, where she says glad the car was fix and if you need anything else please call us. I was like wait that's it , that's all you are going to do ? SHe then sounded like she was reading from a card stating " due to your vehicle being out of warranty there is nothing we can do". I said I understand that but I believe porsche has nothing but high quality parts in their cars, which is why we pay so much for them , and this part should not of died after 6 years. So I get the robotic response again of"" due to your vehicle being out of warranty there is nothing we can do" So I said OK can I speak to a supervisor ? Rita stated that she was a supervisor which I said great, then you can help me with this. I stated I am not lookinig to have the part paid for even though I used my home equity money to pay for it. But maybe just pay for the $500 towing or even give me a free oil change any kind opf gesture to make this a little better . Rita stated that she cannot do anything which we all know if you are a supervisor you can do something to resolve the problem. I wasn't asking for much just a gesture to show you care about your customers and to try to make this better. But nope I just got the same robotic response and she was moving on. I said I love my cayenne and just want something to get rid of the sour taste in my mouth from this experience . But the answer was no and I guess I am not up to porsche standards to resolve this! So after being such a long standing Porsche fan and finally buying my first one , I don't see a future with this car company anymore! I'll go back to BMW at least they know how to treat their customers when problems like this happen! Porsche makes some expensive but awesome cars but when you have a poor customer service the car becomes average at best!!! Paying this kind of money I expect service and people going out of their way to make sure every customer has a great experience!

I think Porsche thinks that by selling their cars they are doing customers some big favour, sometimes they are not even interested in responding to customers.