PorscheReviews of porsche.com

Customer service both from Dealer and HQ is Non Existent. Wonder if the parent company cares! Only one response, Vote with your feet

Compré mi Porsche Cayenne e-hybrid en Dic/22 con toda la ilusión del mundo y en febrero/23 empezó a dar problemas el PCM (ordenador de a bordo), quedándose off (es decir, sin navegador, sin teléfono, sin música, sin algunas funciones necesarias sus pensiones, configuración, etc) la primera 3 días, la siguiente en abril 7 días en abril se vio en el taller pero sin conclusión (téngalo usted en observación fue la solución), la siguiente en agosto/23 reportada y visita en septiembre de nuevo sin ninguna solución del servicio técnico ( lo reportamos a Alemania y ya nos dirán), de nuevo en 26 de octubre/23 fallo por otros 7 días fue reportado con un video y la respuesta fue nos tiene que decir algo Alemania, nuevamente el 30 de noviembre de 2023 y hasta hoy, y no se cuando ya ha regado de funcionar definitivamente. La respuesta desde el 1 de diciembre de 2023 es Alemania ha autorizado el cambio pero no podemos confirmar la fecha en la que estará disponible la pieza y hasta hoy. Es impresentable para un vehículo de este precio, y supones que de una pista-venta a la altura de la calidad que esperas, que un fallo de fabricación hayan pasado 11 meses desde que se manifestó, que nadie haya concluido en este tiempo sobre él y que cuando se toma la decisión de sustitución hayan pasado 1 y medio y no ni siquiera fecha. Es decir de un año que llevo con el coche durante un casi 3 meses no estoy pidiendo disfrutar del coche que compré. No sé cómo Porsche no es capaz de resolver estos problemas con la agilidad que se espera. Han perdido a un prescriptor.

Let me explain what will happen to you if you attempt to buy a new Porsche Cayenne. You will be promised a delivery date. Hell, in my case, the car was already at the dealer. You'll pay for a deposit. BUT YOU WILL NEVER GET THE CAR! Why? Well, Porsche has screwed the Cayenne up so badly that they can't make it work. The reason is not so much mechanical, but is based on software. This BRAND NEW car requires TWO major software updates, apparently to fix "minor" things like (a) locking you out of the car, and (b) locking you in the car! From US reviews, you can also expect the PCM not to work, various systems to fail randomly and frequently, the wing mirrors not to respond, and so on. And then there's the other bit of "shrinkflation" that Porsche has thrown in: they no longer factory fit a tracking device. Nope, they've thrown it out, forcing you to buy a £500+ tracker on top of the list price. So ... less car, car that doesn't work, car that can't be shipped ... what more do you want for over £100k? They've completely lost the plot. (Oh, and one side detail. If you contact Porsche UK, they'll deny any responsibility. No, they're "just the importer". Charming service and support for their loyal customers.)

Ich habe mit meinen neuen Cupra Formentor nur Probleme. Die Assistenten fallen aus usw. Auf die Nachfrage welches Softwareupdate das Auto benötigt wurde ich nur auf den Händler verwiesen!! Ich hatte schon darauf hingewiesen das ein altes Update 1890 beim Fahrzeug noch aufgespielt war. Der Kundendienst weiß nicht einmal welches Update nötig ist!!

The sales department are very efficient and attentive - the service department are hard to get hold of - unable to answer any timeline for repairs and very expensive - I was even told it was called the Porsche tax - I had sourced and bought a new car and had it delivered before I knew when my Porsche would be repaired and returned- substandard engine Bolts, oil leaks and failed power steering …………. so I sold my car back to Porsche and it’s now available for 10k more on their website - take out the warranty - the car had done 45000 miles only but repair cost of 5k and whats next to go wrong ………..

Unable to drive car after hitting one of Glasgow’s Famous Mega-Deep Pot holes. Call logged at just before 1pm, promised the car would be recovered by 2:20pm, then 250pm, 315pm, 350pm, 355pm 4pm, 405pm, 415pm, 420pm, 425pm, 430pm… you get the idea. Then it turns out they forgot to arrange a courtesy vehicle. So stuck without a vehicle, unable to collect my dog from the sitter (first world problems I know). The technical team has gone home despite a backlog of requests. For a car less than 2 months old, costing 6 figures, Porsche really doesn’t care about after sales service. Ready to have the dealer buy the car back from me, had better service from British Leyland in the day - and they were awful…

Porsche Teesside confirmed damage (RUST) to bodywork on my Porsche Macan. After checking the car’s extended warranty it was confirmed it expires 01/07/28. Reviewing the details of the warranty it clearly states the bodywork is covered and is still valid. As requested by Teesside the car was taken to one of the fourteen approved Porsche body shops in GB. The manager and technician of Lloyds Body Shop (Newcastle) inspected the vehicle and tested the thickness of the paint work. It was agreed that the thickness of the paint to the lower section of all of the doors is under Porsches paint spec of 80 - 120 microns for this car. It was also noted that the condition of the car with the exception of the rust to the bottom of one of the door in question is exemplary. It was confirmed the car has had no body work repairs and has a full Porsche service history including bodywork stamps. The body work report was sent to Porsche Customer Interaction Centre on 5/07/2023. I was assigned a case manager David Barrell. Between David and his team they cannot operate their own systems. They could not access the cars warranty on the system and had to contact Porsche Teesside for a tutorial. Four months on they have acknowledge the paint is out of spec from manufacture in Stuttgart. They have offered a small sum of cash as a good will gesture. They are insisting the rust is influenced from outside-to-in and the warranty is inside-to-out. I have asked how this can be concluded now, in the future on the other 3 doors with under spec paint I can only imagine how that challenge will pan out if/ when they rust over the next 5yrs unless the issue is addressed now. I have contacted the Ombudsman and you will be as surprised as I was to be informed the underwriters of Porsches extended warranty are not recognised by this organisation. My complaint has been passed onto Trading Standards. Porsche warranties will be pursued for breach of contract if they do not agree to repair the car as stated in the warranty or issue a full refund for the price of the warranty £1,440 BBP. Porsche manufacture quality cars for sure. it criminal that the warranty is 2nd rate at best. Very disappointing experience. I will update this review once it’s gone through court, watch this space!

I am writing this review about a Macan gts. I believe the Macan have a flawed gearbox. I have had numerous issues with more than one Macan as well as a flawed timing chain cover oil leak. All car bought and fully serviced by Porsche so I would never puchase this car it’s terrible