j M.
Shambolic
In the last couple of months I’ve had both of my 911s serviced/ assessed at Porsche Exeter and on both occasions I was overcharged, the brief was not followed despite them having received emailed instructions prior to receipt of the cars. On one they’ve had the key fob for two months and it still returned in a non working condition. An inability/ reluctance to return calls or communicate, lack of technical knowledge and , surprisingly, a non comprehension of the difference in an annual/ intermediate service, “winging it” seems to be a repeated response. The manager’s response which ignores the issues and attempts to traduce the customer is beyond reprehensible. I’ll get my cars serviced in alternative locations now. Btw, last time I didn’t receive an invoice for approval, just a phone call, pay up because we’re ready to return your car. Pay with credit card to preserve your section 75 rights