PorscheReviews of porsche.com

Unterirdisch

I have a 2023 Taycan 4S Cross Turismo. It is the 10th Porsche I have owned. Beverly other one has been bullet proof and a pleasure to own. Then I got this. Do t get me wrong - parts of it are amazing. It looks lovely and to say it is rapid is an understatement. However, I have had all sorts of build issues. Two factory recalls, regular garage visits, boot leaked water into boot lid and boot (three times into garage), PCM issue and a rattle that took over TWO MONTHS to resolve. Rattling brake discs (that’s not a worry, is it!!?) only found after changing a shock absorber, two ball joints, a trialing arm and roll bar apparently. All in all, I reckon I was without the car for 4 months in the first 13 months of ownership Porsche Tonbridge have been good but the issue here is that I have what some manufacturers called a “Friday afternoon” car. As it was funded via Volkswagen Financial Services, I have apparently had to deal with them in the first instance and they have been less than sympathetic with a derisory compensation offer. I was lent a Macan ( which kept changing as they sold the demo’s!) but if I wanted a Macan, I would have bought one. I have been denied the use of my car for 4 months and spent time and petrol on 40 mile round trips to the dealer. The only way forward for me now is court which I intend to do. However, the issue here is the product. Apparently Porsche UK are not interacted in helping. This car lists at £120k. How is this the way for a luxury brand to behave? If this was a TV or iPhone, the trailer of manufacturer would have exchanged it for a working model the moment I walked into the store. That is what they should do here. No wonder sales and values have fallen so much…

Porsche Colchester, UK. Absolutely awful customer service. Based on my experience I would urge folk to go to another Porsche dealership - or better still a different brand.

As a loyal Porsche customer, I have always trusted and admired the brand for its high standards in products and services. However, my recent maintenance experience at the Porsche Langley Service Center has left me disappointed and questioning the transparency of their processes. I would like to share the issues I encountered to raise awareness among other Porsche owners. Service Details • Appointment Date: November 7, 2024 (Routine Maintenance) • Pickup Date: November 23, 2024 (15 days in total) • Vehicle Information: • Model: Porsche Panamera • Years in Use & Mileage: 3 years; 47,990 km • Service Fee: $7,611 CAD • Mileage Increase During Service: 60 km Issues Encountered 1. Lack of Transparency in the Service Process • No Detailed Information Provided: During the maintenance period, I repeatedly requested a detailed list of services and cost breakdowns, but I only received this information on the day I picked up the car. • Unauthorized Service Performed: The service report showed that PDK transmission maintenance was performed. According to Porsche’s official guidelines, this service is required only after 4 years or 60,000 km. My vehicle did not meet these criteria, and I was neither informed of this service in advance nor did I approve it. • Brake System Evaluation Issues: The service report indicated that all four brake pads were worn to 3mm. Such uniform wear is highly unusual, raising concerns about the accuracy of the evaluation. (See attached image for reference.) 2. Vehicle Performance Issues After Maintenance Several serious problems emerged after the service: • Reduced Braking Performance: Noticeable increase in braking distance and slower response, nearly causing accidents on several occasions. • Suspected Oil Leak: Oil stains appeared in my garage after the service, which had never occurred before. • Suspension Problems: Significant loss of stability and comfort while driving. • Seatbelt Warning Light Malfunction: The warning light frequently activates even when all passengers have securely fastened their seatbelts. • New Damage on the Car: A stain (1cm x 2cm) was found on the front of the car, which was not present before the service. • Engine Vibration, Noise, and Increased Fuel Consumption: These issues repeatedly occurred, making me concerned about potential underlying engine damage. 3. Excessive Service Duration Routine maintenance unexpectedly took 15 days, causing considerable disruption to my daily life. 4. Inadequate Post-Service Response • No Response from Langley Center: I submitted a written complaint on November 25, but have received no reply to date. • Deflection by Porsche Canada: On December 3, I escalated my complaint to Porsche Canada. While they promised an “independent investigation,” they only suggested I return the vehicle to Porsche Langley for inspection without offering a clear resolution. 5. Serious Safety Concerns An independent inspection concluded that the vehicle is unsafe to drive. This situation not only jeopardizes my personal safety but also poses a risk to other road users. These issues have severely shaken my confidence in the safety of my vehicle and the quality of Porsche’s service. I hope my experience serves as a cautionary tale for others and prompts greater scrutiny of similar incidents to prevent further harm.

Don't buy Porsche Assistance. We were stranded in Germany Koblenz on January 5, 2025 at 12.44 pm with our Porsche Panamera Turbo. Immediately called Porsche Assistance, which turned out to be completely incompetent. After hours of calling, waiting, making appointments, canceling appointments, we were finally towed at 4:43 PM by a company called in by Porsche Assistance. However, this company had absolutely ZERO knowledge and could not carry out the simple repair of the tire! While I had explicitly indicated on the telephone: provide a tire repair kit, if this does not work, tow and take 4 passengers with you. After all, we were standing at -2 with small children next to the highway. In the end they had to tow us in the car to the ambulance. Completely irresponsible and unsafe towing 4 people in a car on the back of an ambulance, but we had no choice. I then arranged a taxi from Koblenz home myself. This is not possible and goes beyond all limits. Porsche describes this exclusive service as fast and adequate assistance 24/7 throughout Europe. Complete bullshit. We are standing there with our 2 children at -2 garden in the cold for over 4 hours... waiting for a solution that does NOT come!!! We arranged the taxi ourselves.

I owned a 2008 Boxster S convertible that I had to total because water infiltrated the electrical panels. Porsche customer service was the worst. They were the most uncooperative group of people I have ever dealt with. If you plan to buy an older Porsche convertible, have it tested and ask for an extended guarantee against water damage. I will never purchase a Porsche product again!

nie wieder vw konzern

Two weeks ago, I contacted the Porsche main dealer to confirm whether the warning lights displayed on the dashboard of my Porsche Taycan were related to a computer issue or a sensor malfunction. The Porsche main dealer advised me to book a checkup and informed me that I needed to bring the car in because Porsche had initiated a campaign to inspect the high-voltage system and replace Cell B in the car—a matter of concern for Porsche. I was also told that Porsche would need to keep the car for a full day to complete these checks. To my surprise, despite this being a safety recall, Porsche did not provide a courtesy vehicle for the duration of the inspection. My car is still under the Porsche guarantee, yet the main dealer's only offer was to call me a taxi. As a result, I ended up spending over £200 on taxi fares due to Porsche’s campaign. Additionally, I specifically requested that after completing the recall work, the dealership recharge the car, as I am a member of the Porsche Charging Service and needed the car fully charged to drive back home. However, I noticed that my request was completely ignored. I find it unacceptable that a brand like Porsche treats its customers in this way. When my old BMW 520D had a recall outside the guaranty, BMW provided a courtesy car for the entire day. After this experience, I feel deeply dissatisfied with Porsche and now want to avoid dealing with this type of treatment in the future.