PorscheReviews of porsche.com

Truly awful communication, no one responsible for faults or errors. Promised return calls that never happen. Despite high end promises and expectations this is the worst experience I’ve had with a car service team. I would never buy another Porsche just based on Preston team.

My 2024 Taycan Turbo refuses to charge on AC & DC . I was travelling to my office in Germany from the UK and got as far has Gent in Belgium .I took my car to a near Porsche Centre and they tried for 4 hrs to find the fault but no luck. I was then advised to call Porsche Assist, this is where the fun starts . I explained the situation to them but they said I would have to wait for the breakdown service to tell the car could not be repaired and they could start the process of recovering my vehicle. After around six more calls by me and 2hrs later I got a call from the breakdown service who asked how far I was from charging point. I told around one metre so he said we’ll plug in it in then. After explaining the situation again he asked if I was joking, I said I wished I was but sadly not he then said it’s no point us coming out and said he would email Porsche Assist on my behalf. I waited around for a an hour or and rang Porsche Assist and again and was then told it was too late to get a hire car so it’s best if they booked me and my wife a hotel for the after a lot of confusion they gave me an address of a hotel. It was now 2300 hrs me and my wife had been travelling since 0200 but when we got to the hotel it was in darkness and locked up. I rang Porsche Assist again and was told it would be best if I could find a hotel myself and they said sorry. The next morning I rang Porsche Assist again and asked about a hire car to carry on with my journey but I was told this would be impossible because I would have to cross boarders and hire car companies don’t do that. I booked my own car after I was asked to take a train or a coach. My car was finally delivered to a Porsche service centre in Germany last week that has only taken 15 days I still don’t have a replacement car and not lot of confidence in Porsche. I own 2 2024 Taycans and was thinking of trading them in and buying the new model but not anymore I will be looking at BMW I think.

Briefe über die Post wurden ignoriert, daraufhin folgten Anrufe und Mails die ebenfalls als gleichgültig betrachtet wurden. Das zog sich solange hin, bis die von mir angestrebte Zahlungsvereinbarung hinfällig wurde. Gerne hätte ich positive Erfahrungen gemacht, professionell und seriös ist aber was anderes. Ich würde nicht mal 1 Stern geben.

Porsche dealers in the UK are extremely poor and I have dealt with a number of branches. Trying to get through to any department is a nightmare, phones ring out until a message to leave a message in the voicemail box, only to then be told the' inbox is full please try later.' Why are they unable to get the basics right? They are supposed to be representing a prestigious brand.

Der Service in der sogenannten Hotline ist unterirdisch. Man kann als Kunde nur hoffen, dass man niemals ein ernsthaftes Problem hat. Die lassen Dich als Kunde 45min in der Warteschleife schmoren und werfen einen dann eiskalt raus. Dann fängt das Spiel von vorne an. Ich habe selten einen schlechteren Service erlebt. Da passt Anspruch und Realität leider überhaupt nicht zu einander!

Electrical fault. Locked out of the car for several hours. Pointless phone calls back and forth. No solution.

A éviter absolument ! Commercial nul, pas aimable… Et surtout ne rappelle jamais !!! Son salaire de base doit lui suffire visiblement !!! Moi je blacklist

Sent Porsche customer service a query two weeks ago received the standard response no reply email stating dealing with my request and nothing