Angie B.
Great communication!
Communication after placing the order and while the packages were on their way was great! Shout out to Heidi for great customer service

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience.Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside.We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback.Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping.Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.
Porch Pirates Mystery Boxes (porchpirates.us) has 357 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 129 reviews with 5 stars · Clear filters
Angie B.
Communication after placing the order and while the packages were on their way was great! Shout out to Heidi for great customer service
Melissa B.
These guys are absolutely amazing and so so nice! Nina absolutely is a rockstar!!!! Porch pirates HANDS DOWN best customer service!!! Will definitely be ordering many more times!!
Crystal
The staff is incredibly helpful! HEIEmailed nw back in a timely manner! Would highly recommend.
Justin
I have received excellent customer service from Nina! My order was delayed and she was very understanding and apologetic for causing me frustration, she assured me she would make sure label was created and shipped tomorrow. I received my confirmation of label being created from Shop app and will update when I receive! Good customer service is hard to come by these days, thank you Nina! You are very appreciated!
ANITA
I had inquired about a box ordered in June with an expected shipment date of June 14th. I received a message from someone named Austin , he requested my order number and said he would look into it. Within 5 minutes he said he found the order ans was printing shipping label. Then I got an e mail with the shipping info and that it was being v shipped tomorrow. Austin is already asset to your company.
Jamie M.
I placed an order but no updates on my shipment. I reached out to porch Pirates and Austin messaged me back. He found my order and promised it would be sent out tomorrow. It was after hours and I truly appreciate a business that goes beyond their schedules to help.
Lori J.
I received my very first box and I loved what I got. Nice verity. Was definitely worth the money.
Jonathan
Amazing mystery boxes. Worth more than what you pay.