Penny S.
Quick email reply
Sent an email inquiring about the Shopify delivery date. Nina responded to my email and was quick, pleasant and informative.

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience.Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside.We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback.Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping.Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.
Porch Pirates Mystery Boxes (porchpirates.us) has 357 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Penny S.
Sent an email inquiring about the Shopify delivery date. Nina responded to my email and was quick, pleasant and informative.
Pam H.
Nina was awesome answered my question right away!!
Tina N.
Nina in customer service was great. She responded to my question quickly, professionally, and kindly. I am looking forward to my first box from them and hope to do business with them again.
Melissa S.
I just spoke with Katie on the phone & she put my mind at ease and took my fear of being scammed away. She took the time to answer all my questions. I will for sure be ordering again in the very near future.
Taryn R.
Nina is amazing, she replied to my message about my order. It was a quick reply. She is fixing my order. Can't wait to get my boxes.
Jeanette A.
I love that the email I sent customer service was answered in a timely fashion. Nina replied and even though I have yet to receive my mystery box because the store went viral. I would definitely buy again. I will post a review once I receive the mystery box. Still good company though.
Stacey
The full mystery of the boxes made these a compelling and exciting purchase. So much so that we have a subscription for the Pipsqueak box; my pips absolutely love receiving something just for them each month. I can’t forget about the customer service! Impeccable communication and fast to resolve questions and concerns - if you should ever need them I hope it’s Nina as she is tops.
Amy W.
Love mystery boxes and was not disappointed. Lots of items we could use and some we can sell. Definitely got more than what we paid! Can't wait til we can afford to order again (on fixed income).