Laura L.
I would like to recognize Ms
I would like to recognize Ms. Riddhi Shah for the exceptional customer service she provided me. Because of an incorrect setting in my account, a former employee was automatically paid even though he no longer works for me. I had several phone calls with Poppins Payroll trying to resolve the problem, and by far my best experience was with Ms. Shah. With remarkable patience and kindness, she carefully reviewed my account and consulted with other members of her team to make sure the problem was corrected and the erroneous charges were reversed. She took the time to understand the situation rather than simply trying to end the call quickly, and I felt genuinely cared for as a customer. It is refreshing and reassuring to know that Poppins Payroll still treats customer service as truly being of service to the customer. Ms. Shah is a shining example of something technology and AI can never replace: the human touch of patience, kindness, and genuine concern.




