poppinspayroll.comReviews of poppinspayroll.com

Poppins Payroll failed to properly close out my parents Missouri Payroll account when they no longer needed care. When a letter was received from the state and I contacted the company I was informed they failed to not close out the payroll properly and would do so at that time. We had a 30 day window to get the fees and interest deleted. I was informed by the company employee (Mary Flores) to disregard any further letters it would be taken care of. 60 days later I have recieved a Certificate of Assessment Filed or Tax Lien for penalties incurred and when I contacted the company today I spoke with Mary Flores again. Basically she told me they forward that to their team and I needed to send in this letter as well. I did not feel I would get a resolution and this has been very stressful to my elderly parents. Do not use this service they have poor back end when you are no longer needing the service.

We had a largely positive experience with Poppins until we needed to terminate our nanny, which turned into a costly and extremely frustrating mess. We set our nanny’s last day as December 26 and terminated the employee and account in mid-December. The system later showed the employee as terminated, and we received no termination confirmation email, no checklist, and no clear written explanation of what cancellation actually meant or what additional steps were required to stop payroll. Despite this, a full additional payroll ran in January for a period when no work was performed, resulting in a four-figure payment made in error. Poppins’ explanation was that a one-time pop-up warning appears during termination saying payroll may still run unless another step is taken in a separate “Next Payroll” tab. There was no durable confirmation, no follow-up email, and no way to later verify what had been completed. For a payroll system handling real money, relying on a transient pop-up is simply not sufficient. What made this worse: No termination confirmation email No clear summary of final payroll behavior Conflicting explanations over time We were ultimately asked to claw back money directly from our former nanny Promised timelines for a bank reversal (2–5 business days) were missed with no proactive follow-up To Poppins’ credit, staff were polite and acknowledged the UX issues, but ultimately took no responsibility and offered no employer credit, even though this was clearly a system and communication failure. This was a stressful and disappointing end to what had otherwise been a good service. If you use Poppins, be extremely careful when terminating — do not assume that “terminate employee” or “cancel account” actually stops payroll, and do not expect clear written confirmation. I hope Poppins improves this flow so other families don’t go through the same experience.

I signed up for an account to manage payroll for our nanny, including all of my and the nanny’s details. Everything appeared to be fine, but a week later when the first payment should have been received processed I find that the account is locked without any communication. I messaged their customer service and got an email saying the account had been closed without any explanation why. Now I’m worried about having provided all our details, and potential fraud