PopmoneyReviews of popmoney.com

Years ago I had Popmoney through my bank at the time, and thought I'd sign up again to facilitate money transfers since my current bank doesn't offer such services. I completed the sign up process but there is nothing on the site to initiate any kind of financial transactions. Their list of help links are also dead. I e-mailed them asking for help and later requesting they cancel my account yet have received no response. I then tried calling but no one answered the phone. Popmoney is either a data mining site with no actual financial services or everyone quit and never shut it down, leaving it open to security breaches. Now I'm wondering if I need to close my account and open a new one.

Someone hacked my parents bank account and used popmoney to empty their checking. Pop money wouldn’t do anything about it. They wouldn’t give us the information for the person we supposedly sent money to. They knew they were in the wrong and were trying to cover their own asses. They’re complicit in wire fraud and they don’t care. This company should be shut down.

If I could rate them negative 0 I would. This is a bootleg money sending platform. My elderly father-in-law uses it I have no earthly clue where he found this crappy platform at but he's the only person that sends me money from them. Well he sent me money for a gift back in June 2022, my bank account had changed since signing up with them the previous Nov. I called them told them to send the money back to my FIL and they suspended my account. I called spoke to a rep, Allen and he tried to convince me that the reason for suspension was due to them NOT being able to deposit the funds. How stupid does that sound so not because ANYTHING fraudulent happened but because I told you to send the money back to my FIL. When I asked for corporate information he couldn't give me any information. I told him it's because this happens so often they get complaints regularly and have probably instructed employees to not give corporate information out, my suggestion is to tell anyone who will listen not to use them and get them shut down this is insane!

My account was suspended and after calling and speaking to an agent twice, I don't have a reason or next steps that I can take to fix the situation other than to create a new account with new email/phone, which I will not do since this account experience has been a mess. I only used the service because the sender insisted.

It's been days and I still haven't received my money. The only reason I used this service is that the sender insisted to send money this way. Next time I'm NOT going to accept using PopMoney, snail mailing a check will be much faster.

My parents wanted to use this to send money from their new account to mine. After multiple error messages when trying to deposit to my account i tried calling them, first try 30 minutes in the waiting room then hung up on never got through to a human. 2nd try 15 minutes in the waiting room then hung up on, 3rd try got through to someone and they said id get an email in 3 days to help, its been 7 days and still no email. I tried one last call and got through to someone who then terminated the call I "Was not answering". After that call i was done with them.

I literally hate this service so much. I signed up to receive payments from my family member as a graduation gift and have never experienced a worse website. Since I've signed up I have had nothing but problems. It constantly puts my account on hold for no reason and it takes days, if not weeks for it to be resolved. Once again, my account was put on hold after my family member sent the money and all while I was trying to fix it, the money she sent expired and she was at a loss for the money she sent me. Customer Service is AWFUL. IF they answer your call, they are rude and seemed annoyed. And the "if" is important because out of the many times I have called, they answered twice.

This is the worst service for sending ACH payments through Bill pay on Affinity Federal Credit Union. I canceled the payment they still sent it. My mother did all she needed through the email that was sent. No payment shows up in the account when she goes. They took the money out of my account. Now I have to wait 5 days to get the money back. Or pay 10.00 to stop the payment. The bank reps are no help. I would give this half of a star if I could.