Poo~PourriReviews of poopourri.com

Bought for 10.00 a very small bottle, took on vacat. Stopped working in about 4 days, pump won't work. Big rip off won't buy again

I’ve never actually bought this product, it’s always been gifted to me. I saw a new product they had and decided to buy it. Standard shipping is 5-7 days; my order sat in “pre-tracking” for 7 full days before it even updated and it’s since been sitting in the same facility for 3 days now. When you send an email, it literally responds back IMMEDIATELY because it’s AI generated. Never again will I waste the money. I’m not usually a complainer but I felt disregarded with an AI response and said AI telling me on day 6 that my order is “on track to deliver” when in fact, it’s not. Not worth the money or the headache.

I don't get it. As far as I am concerned, this is nothing more than a version of air freshener...at about three or four times the price. I know there are great reviews, but I can't figure it out. It doesn't work as indicated, it just leaves the bathroom with a heavy smell of fake lemon. Honestly, I feel like a moron for spending the money on this product. I'll use up what I have purchased, but would not buy it again.

How I wish I had read these reviews before ordering. I ordered from the company on 4th December. I have chased them and gotten the same very poor response as others here. First, after not sending my order and not saying it would be delayed by weeks, when I emailed them to find out where my order was they said "we want to be fully transparent"! How is it transparent to take someone's money, not fulfil the order, and not tell them that it will not be fulfilled?? That is fraud, not transparency. The email went on to say "We completely understand that this may not work for you. If your order has not shipped yet and you require a refund instead, please reach out to our Customer Service team at and we will process it right away". I've written to emails and also called the company. I don't think they understand "right away" any better than "fully transparent", as I've had nothing but a holding email and they don't answer their phones and won't issue a refund. Or maybe they understand these terms perfectly, and are just don't give a "poo" about their customers.

I have no idea if the product is good or not. I ordered a month ago and ... nothing. If they are having trouble with filling orders, then maybe--JUST MAYBE--they shouldn't continue incessantly filling my in box and social media feeds with ad soliciting even more orders. They charged my credit card immediately, too. Beginning to wonder if it's a scam ...

Ordered for their black Friday sale, shipping says 5-7 days. On day 20 still hasn't shipped, they are aware of problem and on it. They are in fact not in control of it. Sent several emails and dms before getting standard, we apologize, overwhelming response, working on it, appreciate your patience. I demanded a refund today (they charged my credit card instantly) as they still don't have an eta on when they will be shipping. But....their stories on insta show an "influencer" receiving and reviewing a gift package sent from company. How does that ship but not the paid for orders. They deleted all negative comments from their social media so people won't know what's happening. Awful awful company. I will never buy one these products again.

I purchased the air and fabric odor eliminator. I had never tried one of their products before, but was hoping for a way to scent my home without putting a lot of extra chemicals into the air. I got the "holiday spice" scent, and I couldn't understand it. It smelled like really artificial banana flavoring. Very unpleasant and I couldn't see how there was anything "holiday" about it. It also made the floor sticky where it was sprayed, and I got some of it on my hand and it burned my skin, while I do not typically have sensitive skin. I contacted customer service and got no reply.

Not just one bad experience, two. Two years ago (2020) I had a bad experience ordering from them - no tracking info, vague responses from customer service, tried to accuse me of lying saying it showed my package was delivered then changed it to “Oh, it was damaged in transit, we got it back”, they blamed the whole thing on covid. They sent a replacement, but by the time it was done it took over a month to get what I ordered. Two years have passed, their holiday scents Ad on Facebook sucked me in, and being a reasonable person, I gave it another go. Order confirmation said 5-7 day shipping. Two weeks went by, nothing. I sent an inquiry, was answered 2 days later saying those holiday scents were “basically preorder” (?!) and they weren’t shipping them until a certain date (which was a week after my order). There was ZERO verbiage or info about that when I ordered - not on their site, on the ad, nothing. Red flag. They sent me a shipping confirmation later that same day with a fedex tracking #, which came up invalid when I clicked on it. I gave them the benefit of the doubt that maybe the tracking info just hadn’t updated yet. I admittedly got busy for a few days and didn’t stay on top of it, as we just moved into a new home in a new state, and I’ve got ninety-eleven things to do. I checked again yesterday and it still said the tracking # is invalid. Even my Shop tracking app had that info. I sent an email again, with screenshots of the shipping confirmation email clearly showing the FedEx tracking #, and then what I was getting when I clicked on it. Now we’re past 3 weeks since I ordered. Today I got a response that they have no idea why I had a FedEx # when my package was shipped UPS, and here’s the tracking link. The verbiage regarding this was very blasé, and a little like I was sending them the wrong info, not the other way around. Then, they say “Oh, it looks like your package was damaged and sent back. Sorry to see that! Would you like a replacement or a refund?” Again, blasé, just brushing it off like it’s no big deal. So I clicked on the link they sent for my correct tracking and see that they did in fact get my package sent back due to damage - A WEEK prior. How & why would you not contact a customer when you get their order back damaged? Not only did I have no way of knowing what was going on thanks to being given a bogus tracking #, but they’ve been sitting on my damaged in transit returned order for a week. I can’t imagine being a business -especially a well-established, household name- and not being very apologetic at that big of a muck up. Now I come here and see they do this very thing to people all the time, have been for years. When does a company just stop caring to the point they let their shipping dept and customer service be that poorly run for years? Yikes. Needless to say, I just asked for a refund and I’ve found a small business on Etsy that sells a similar product and a variety of scents, including seasonal scents (my fave), so I’m giving them a try. Adios, Poo-Pourri. Y’all need to douse your whole company/operation with your spray, because it stinks worse than the poo smell it’s made for.