Poo~PourriReviews of poopourri.com

Product ordered took an unusually long time to arrive, compared to other merchants I buy from.

The product itself works great once it’s in the toilet but the spray bottle doesn’t do a very good job of delivery unless the bottle is full. It has to be held more and more upright to spray as the level drops, and that orientation doesn’t work to spray onto toilet water surface. Also, the sprayer leaks a little and gives you “poo-pourri finger” (we have 4 different spray bottles and it seems to be a common problem).

Purchased my poopouri assistant and within 30 days the tube that sticks down into the bottle broke. I have emailed customer support but have had no response from them.

5 Stars all the way!!! I Love the products! But Here's the hard part... There was a loss of communication & my order. So only 3 stars this time! It took me 3 phone calls to get/receive my order "AFTER" waiting 4 weeks for my order to finally arrive!!! My order was lost in mid-transit, via USPS, I understand these kinds of things happen, it's a normal thing to have a package go missing from time to time in the postal system! But the thing that got me was, the treatment I got when I phoned The Poo~Pourri Company (main office) down in Texas. The first 2 phone calls I made, I wound up feeling like I was "bothering" somebody on their lunch break, that's not very professional at all, on the company's part! So, a BIG NO NO on poo~pourri's part for that. Shame on you Poo~Pourri! After 4 weeks of waiting in the "dark" I made a 3rd phone call to the main office, I was greeted by a young man who actually took the time to help me and locate/find-out what happened with my order! And he wasn't ARROGANT sounding on the phone towards me!!! He's a "KEEPER" poo~pourri, are you reading this? I hope so!!!

Orde r arrived with one bottle of spray that was almost empty.

The idea is great. The bottle is not as efficient as desired. It is hard to spray from some angles and drips onto the users hand at times. The fragrances I have tried are ok, but could be more refreshing rather than strong.

A little pricey for the device. The dispenser is pretty large to be set on the side of the toilet seat. My husband didn’t like that. I did get buy one, get one free. It still was pricey. One of my dispensers broke when putting a fresh bottle of poopurri inside. Customer service did replace promptly. We are re-doing a guest bathroom project and not sure if I’ll put it on this guest toilet because of the awkward device. I’m not sure if the poopurrii really elimates the smell completely. I will probably buy refills when I find them on sale. I’ve had the device for a few weeks now. It’s easy to operate with a wave of your hand.

I have been using these products for awhile. As someone with an IBD, this has made my life so much easier. I was stoked to see them come out with the Assistant. I got the BOGO deal and got two. One worked fine. The other is broken or faulty. If the batteries were in but the cartridge in and door closed, it wouldn’t spray. Take the cartridge out and keep the door open and you hear the sprayer go off. I tried everything and realized it was a dead end. I emailed the company at dearboyd at poopourri dot com and got an automated confirmation email. Several days later no response. After a full week I got an email asking to take a photo of the product and send it to them and they’d be happy to mail me a new unit. I sent the photos a few days ago and nothing. My hope is I will eventually get a replacement but a bit disappointed at the amount of time it takes to hear anything. I’m not sure about the quality of these new things but time will tell.