PoooliprintReviews of poooliprint.com

Response from PoooliprintFeb 24, 2023

Dear Becki, We are sorry for this inconvenience. After further investigating your order, it appears that there was an issue with the delivery address for your order which caused a delay. Ultimately, the order was returned to our international warehouse and scheduled for redelivery. Now I can see that it should get redelivered to you soon. No matter what, if there is an issue and you don't get your order, we will send a replacement for free or a refund, no worries! Regards, Poooliprint Support Team

Response from PoooliprintFeb 7, 2023

Hi Marc, We're sorry if you felt that way and apologize for the late response; we receive many emails, messages, and chats daily. We are dedicated to providing quality service to our clients and appreciate your patience, understanding, support and feedback as we work to improve our response times. We know that when things don't move quickly, it can be frustrating; so however long it takes ultimately allows us to do the right thing for our customers and for our staff who are extremely overworked as a result of these delays. We want you to know that we are working hard to get through this backlog as quickly as possible so that we can get back to doing what we love most - providing exceptional customer service! In response to our recent shipping delays, we have already shipped all of our pending orders on the 6th of February. We have also resumed shipping to our regular customers, and we hope this means other customers can expect their next shipment of fresh produce soon! We have refunded you back your money from the form of payment used and have informed you immediately about it. We apologize for any inconvenience caused by this and assure you that we will continue to work on improving our service to bring you better quality products and services in future. I am confident this will suffice you. If you need any further assistance please contact our friendly customer support team at [email protected] and we will be happy to assist you! Thanks again! :slightly_smiling_face: PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintJan 28, 2023

Dear Sina, Thanks for bringing this concern to us, we sincerely apologize if you haven't received your order. We guarantee the delivery or purchased items, so you do not have to worry about it! Please contact our friendly support team at support@poooliprint and make sure to provide your order number so that someone can look into your order tracking information and give you an update. We are the official Poooliprint website, if your items have been purchased elsewhere than poooliprint.com unfortunately we won't be able to provide you with any assistance. Regards, Poooliprint Support Team

Response from PoooliprintJan 17, 2023

Hi Deena, I'm sorry for the delay of your order/s. Can you please provide the order ID or email address that you used to place the order here, [email protected]. We need this information in order to check your transaction/s and order status. PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintJan 17, 2023

Hi Jemma, We apologize for any inconvenience. We understand how much a gift matters to you and we appreciate your patience in this matter. Every company has its investigation before proceeding to process a refund or replacement and I hope you understand that. We trust that this matter can be resolved in a manner that benefits us both. Poooliprint is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Packages can become lost due to a variety of reasons such as being misdelivered or stolen from a customer's porch by a third party or anyone. We have processed your refund back to the form of payment you used to place the order. We understand that having your package stolen is difficult, and we hope we make it up to you by taking the loss as a gesture of goodwill. We value you as a customer and thanks for your cooperation on this matter. PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintDec 21, 2022

Hi Lila, Thanks for contacting us. I am sorry you are experiencing this issue, this is a very rare situation and I will be happy to guide you in fixing it. Could you please kindly try this first: 1. Open and close your printer cover (just as if you wanted to load paper) 2. Once closed, use a pin to hold the RESET button which is in a tiny hole by the USB charger (see attached picture) you must hold the button for a full 10sec. This should reset your printer and you should be good to go. I would recommend fully recharging your printer before you use it. Feel free to take a look at our video tutorials to learn more about how to use your printer. We hope you can update your review once you figured out this issue. Thanks.

Response from PoooliprintDec 18, 2022

Dear Carolina, You can track your order from our website tracking page here: https://www.poooliprint.com/apps/trackingmore Simply enter your order number and e-mail and you will get detailed updates. Our customer support team is happy to give us an update as well, you can reach out to them via facebook or by email at [email protected]. However, not sure why you mentioned that you have to pay £1 to speak to someone? Please be careful that you are reaching out to the us directly from our website, our facebook page or the e-mail I provided. We never ask anyone to pay to get in touch with us! Thanks.

Response from PoooliprintNov 27, 2022

Dear customer, We are sorry that you are not happy with our products. We aren't able to identify you as a customer and we sent you a request to find out what is your order number, this way one of our customer representative can reach out to you with an update and ensure you will get your order delivered. Feel free to reach out to [email protected] with more info and we will get your inquiry processed in a timely manner. Thanks, Joey PoooliPrint™ Support Team https://www.poooliprint.com/