PoooliprintReviews of poooliprint.com

Response from PoooliprintDec 5, 2021

Hey Simone, Thanks for reaching out and for bringing this to our attention. If you are referring to your Poooli Account then you don't need to create a new one since without an account you can still use the Poooli features. We apologize if you still have not received a response from our support team as we received a high influx of emails. Can you please email us again at [email protected] so that we can look into it and have this resolve as soon as possible. Please don't hesitate to contact us if we can be of any further assistance. Regards, John PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintSep 2, 2021

Hey CN, Thanks for reaching out and for freely express your concern. We apologize for the recent issue related to our App as our development team is working on updates and fixing some bugs. The app has been fully updated on the iOS app and on the Android app will be fixed in a couple of days. We value you as our customer and your feedback is always appreciated. If you can send us an email regarding the App, we will be happy to give you a personal discount in exchange for any detailed feedback on the app. Send us an email at [email protected], we love to hear from you!

Response from PoooliprintJul 2, 2021

Hey Justin, Thanks for reaching out and for bringing this to our attention. You can take a look at this blog article to learn more about the differences between Poooli and Paperang: https://www.poooliprint.com/blogs/news/poooliprinter-vs-paperang-pocket-printer We apologize for the slow or long delivery, it could be that the item(s) you ordered are out of stock in your nearest warehouse-like US or in Europe and it was shipped from our main warehouse in Asia. If you have further questions don’t hesitate to reach out to our friendly customer support team at [email protected], we love to help!

Response from PoooliprintJun 30, 2021

Hi Joanna, We sincerely apologize if the product didn't meet your expectations, but we will not let you down with this experience. One of our friendly customer support agents is going to reach out to you once we got your details here in the next 24 hours and will ask you questions and provide you instructions to make sure we can get this sorted out. If you don't hear from us in the next 24 hours, it's possible we do not have a correct email on file so please feel free to directly contact us at [email protected]. Please don't hesitate to contact us if we can be of any further assistance. Regards, Joey PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintMay 24, 2021

Dear Patty, We are very sorry to hear about your bad experience with PoooliPrint. As well as with shipping delivery. If you lived in the USA normally orders are shipped from our US warehouse in New Jersey. However, if the item(s) are sold out/out of stock then it will be shipped from our international warehouse in Asia. Your package got shipped with free shipping (3-10 business days) and some of the packge got delivered longer due to the logistics companies encounters issues along the way. As per our records, it shows that our team already helped you out with your 1st issue as well as creating a replacement for those missing item(s). It's sad that you are still having the same issue with your replacement order. While we try our best to make sure this doesn’t happen, sometimes our team slips up and puts the wrong item in the package or misses an item! Please email us back so that we can have it refunded back to you or process a replacement. Also, we would like to compensate you for the trouble and inconvenience caused with 30$ store credit. One of our friendly customer support agents is going to reach out to you to the email we have on file in the next 24 hours. We at Poooliprint pride ourselves on our (Products and Services) and the high-quality standards we maintain. We would like to make things right. We want to make this right, because we value your business. If you have further questions don’t hesitate to reach out, we love to help! Regards, PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintMay 11, 2021

Dear Samatha, Thanks for reaching out and for bringing this to our attention. We sincerely apologize for the late response due to a high influx of emails. Our team already responded to your email and please get back to them to resolve this issue as soon as possible.

Response from PoooliprintJan 30, 2021

Dear Trudy, Thank you for bringing this concern to our attention! I was able to locate your order #6162 from September. Please feel reassured that your printer is covered by a 1 year Warranty and if it is indeed no longer working, you will get a replacement shipped out to you for free of charges. One of our friendly customer support agent is going to reach out to you to the email we have on file in the next 24 hours and will ask you questions and provide you instructions to make sure we can get your printer to work. Usually it's as simple as doing a reset but if unfortunately it does not works anymore after that, we will get a replacement order created. If you don't hear from us in the 24 hours, it's possible we do not have a correct email on file so please feel free to directly contact us at [email protected]. Please don't hesitate to contact us if we can be of any further assistance. Regards, Benjamin PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintJan 21, 2021

Dear Ashleigh, We are sorry if you feel disappointed by your purchase, we understand that you may have missed some important product details when ordering on our website, we try to make it clear that it is a Black and White printer but some images on our social media may show a mix of Black and White and colored images because that's how some people use it in combination with other type of art. We are sorry for any confusion! I want to offer you some free paper rolls that can print in pink or blue.. I do believe this could make you more satisfied of your product since you expected something that could print in color. Feel free to reach out to our friendly support team at [email protected] and provide your order number, we will look into it and make the free products available to your for redemption. Regards, Benjamin PoooliPrint™ Support Team https://www.poooliprint.com/