Steve S.
Great product but support can be painful
I'm the owner of two Poooliprint models. The XL and the A4 model. The XL is a great piece of kit, solidly built and with a print resolution that is great for shipping labels, to do lists and a multitude of things that crop up in your day to day life. I have found that the quality of the paper (certainly the white sticky variety), can vary from time to time, but in general it's always been acceptable. The support can be a bit iffy though, my XL was still in warranty when the USB-C port failed and the number of hoops support asked me to jump through led me to repair it myself as I was losing the will to live. I suspect I was just unlucky with my unit as they are well built. On to the the Poooli A4, I've had that over a year and to be honest, I'd more or less written it off. The print quality was dire and the support team's only suggestion after asking me to jump through their usual diagnostic hoops was to go back to the seller which I did, and the replacement was just as bad. A bit of research shows the A4 is from the same stable as the HPRT M800 and there is a lot of noise around the print quality of that unit too. The A4 uses a thermal transfer ribbon and isn't a thermal printer in the same way as the smaller models. Long story short, you can get a decent print from the A4 model but not on standard paper. Invest in some 120gsm glossy paper and it can turn out some pretty credible prints! Not sure why support didn't advise trying this but if you've got an A4 and aren't happy with it's print quality, this appears to be the way forward. Finally, when it comes to consumables, shop around as Poooli branded paper is available from Amazon and other vendors at a fraction of the cost even when taking into account the discounts that Poooli tempt us with to buy direct from their website. Great printers, so-so support, shop around for paper.
Response from PoooliprintJun 13, 2022
Dear Steve, We are pleased that you enjoyed your XL poooli printer, it's unfortunate that you had an issue with the USB-C port but this seems to be a very rare problem with the XL printer and it is definitely covered by our Warranty. Glad to hear that you could get it figured out quickly yourself. In regards to the A4 printer, we are sorry we couldn't provide support to you but we can only provide support for products that have been purchased from our website since we are independent from the other retailers. Some products sold on other website, such as printers or paper rolls re counterfeit versions of our products and therefore they do not offer the same performances, app compatibility and you cannot get wupport/warranty for these products. We highly recommend our customers to purchase from our website to enjoy a 1 year warranty and unlimited customer support. Thanks again for being a valued customer and take care! Regards, Joey PoooliPrint™ Support Team https://www.poooliprint.com/