Poooliprint® is a pocket printer for Apple and Android devices. Its a thermal printer so you don't need ink and you can print pictures, images, notes and more from your smartphone.
Poooliprint (poooliprint.com) has 623 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
poooliprint.com
Website
poooliprint.com
Category
Art & Handicraft
Location
Laveen, Arizona
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: February 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Says 10 days delivery, got no update and when I contacted them after 2 weeks, they said they had no stock and were waiting! Requested refund as they took my order and money when they had no stock- they refused refund.
Customer service is a joke, they eventually sent my printer AFTER I requested a refund. It did arrive and it’s ok. But because of the terrible customer service, I won’t be ordering anything from them again.
Response from PoooliprintFeb 11, 2023
Dear Laura,
Thanks for reaching out!
This issue rarely happens and we sincerely apologize for the inconvenience.
To ensure smooth operations and fast shipping to our customers, we use an automated fulfillment service and in your case your order was partially shipped which made it impossible for our support team to cancel your order. Therefore it took a little while for the printer to ship and again we are sorry for this but we thank you for your patience!
We are happy to offer a free pack of paper rolls to you as a gesture of goodwill. Feel free to e-mail us at [email protected] with your order number and one of our customer support representative will take care of this for you.
Regards,
Poooliprint Support Team
SG
Sue G.
This printer is such a disappointment
This printer is such a disappointment. The printing is very faint and doesn't look as described. The whole thing was really expensive for what it is. Also when I open it to change the paper its very hard to get it back in place. It feels like it could break very easily. I wouldn't recommend.
Response from PoooliprintDec 1, 2022
Dear Sue,
We couldn't find an order with your name placed on poooliprint.com. hopefully, you didn't order from a third-party marketplace which offer counterfeit versions of our products!
If that's not the case, please reach out to our friendly support team at [email protected]
Maybe our team can get you some advices to improve your printing results. We will be happy to offer you complimentary photo paper to try and see if the results you get are closer to your expectations.
Please visit our Youtube channel for further help like how to easily replace paper rolls, here is a direct url: https://www.youtube.com/@poooliprint2960/featured
Regards,
Joey from the Poooliprint Team
MM
Melisa M.
Missing items
Update: On Thursday, November 17, I finally received the two "missing items", the hardcover and the semi-transparent paper roll. I didn't get the complimentary item that was offered, but that's ok, I got what I paid for.
UPDATE: Today, November 7, I received the washi tape that had to be reshipped because it did not arrive. Still waiting for the other two "missing" products that appear "delayed" and there is no movement update since October 28.
I ordered 6 items. I received an email stating that 4 of the 6 items were shipped. I only received 2 items. Another email indicates that the other 2 articles were shipped. I only received 1 item. In summary, out of 6 items I only received 3, while in your emails they say that they were packed and already delivered. I don't know if these inconsistencies happen often or if it has happened to other buyers. If I receive the missing items, I will say so. At the moment, I only give them 2 stars due to the uncertainty of the shipment. If I receive all the products, I hope to receive them because they were charged, I will talk about the product.
Response... I understand that the items are shipped from different warehouses but... I received two emails. In the first it indicates that four items were sent and only two arrived, it appears as "delivered" and I can no longer "follow" the order, since it appears delivered. I hope I have explained myself better. My name is the same of the Order.
I sent an email to customer service.
SECOND RESPONSE: THE COMPANY SHIPMENT A REPLACEMENT OF ONE ITEM, WASHI TAPE. WHERE ARE THE OTHERS TWO ITEMS: THE COVER CASE AND TRANSPARENT STICKY PAPER? AGAIN, THE COMPANY SENT TO ME TWO EMAILS, THE FIRST ONE WITH 4 ITEMS (ONLY RECEIVE TWO ITEMS) AND THE SECOND ONE WITH TWO ITEMS (ONLY RECEIVE ONE ITEM), IN EACH EMAIL, IN EACH SHIPMENT, I DIN'T RECEIVE ITEMS. PLEASE REACH THE FIRST ONE EMAIL. I "REPLY" THE FIRST ONE EMAIL AND I HAVE NOT RECEIVED AN ANSWER.
Response from PoooliprintOct 30, 2022
Dear Melisa,
No worries, orders with several items often ship from different warehouses to ensure fastest delivery to your home. You will surely get all of the items that you ordered delivered to you in a timely manner.
Meanwhile, since we aren't able to identify you as a customer we sent you a request to find out what is your order number, this way one of our customer representative can reach out to you with an update and ensure you will get your order delivered.
Feel free to reach out to [email protected] with more info and we will get your inquiry processed in a timely manner.
[UPDATE]: from the email you exchange with our customer support team, I can see that Gary has provided assistance in regards to the missing items and a replacement order was created.
[UPDATE 2]: It seems like there was some kind of miscommunication since you are missing more items than we expected. We sent you an email to your email on file to request further information in order to create a replacement order. Thanks for your cooperation!
Thanks,
Joey
PoooliPrint™ Support Team
https://www.poooliprint.com/
CU
Customer
Product Not sent yet
although I have received tracking my orders (2) are not in transit. They are still waiting to be dispatched. Please send them. I note there are several negative reviews about product not being delivered. I have had no response to my emails yet so I hope this is not the case.UPDATE: still waiting... its in transit but is taking forever nearly a month now!
Response from PoooliprintSep 28, 2022
Dear customer,
We always ensure orders are delivered to our customers in a timely manner. We aren't able to identify you as a customer and we sent you a request to find out what is your order number, this way one of our customer representative can reach out to you with an update and ensure you will get your order delivered.
Feel free to reach out to [email protected] with more info and we will get your inquiry processed in a timely manner.
Thanks,
Joey
PoooliPrint™ Support Team
https://www.poooliprint.com/
JP
Julz P.
The quality wasn't there in personal…
The quality wasn't there in personal pictures, only in the basic prints given. Very hard to tare off once printed.
Yes the size is perfect but print quality isn't as good as advertised :/
Response from PoooliprintJun 6, 2022
Dear Julz,
We are sorry to hear that you are not fully satisfied with your order.
Our customer support team will be happy to provide you with some guidance to setup your printer settings and get the most out of your prints.
Please kindly reach out to [email protected] with a picture of your print results and someone will have a look at it and give you some recommendations.
In addition, we will be happy to give you a voucher towards the purchase of our high quality photo paper this way you can give it a try for free!
Thanks again for being a valued customer. We wish you a good day!
Regards,
Joey
PoooliPrint™ Support Team
https://www.poooliprint.com/
JA
Jason
The app has not been working well at…
The app has not been working well at all since pirchased. Poor connections, unable to log into account even at times. Concerning for future uses and makes it difficult to recommend such a great idea of product to others, when the product fails to work consistently. I give it 2 stars; 1 for a great product idea and 1 because when it does work appropriately, it is a great product to use.
Response from PoooliprintApr 13, 2022
Dear Jason,
We have sent you a request through Trustpilot to be able to retrieve your order number and address the issue with you directly by email.
Please note the reason you could experience connectivity issues are:
1- Your device (phone or tablet) or the Poooliprint device is not updated to the latest version. Please ensure you update your devices to the latest version.
2- Some Poooliprint devices purchased elsewhere than our website does not have a valid license and can experience connectivity issues. Please ensure your device has been purchased from our official website at www.poooliprint.com.
This being said, we are happy to hear any feedback from you, kindly contact us at [email protected] and we will share your feedback with our developers to improve the Poooli App.
Thanks,
Poooliprint Team.
KD
KD
L2 photo dpi is not good
L2 photo prints on both Poooli regular thermal and Poooli photo paper, are poor quality. There is no difference of outcome between the two papers, and the results are not even close to what’s shown in the advertisement. I’m disappointed as I was looking forward to this product and it’s options. Bought (3) L2’s, returns already started. :(
Response from PoooliprintMar 2, 2022
Dear KD,
Thanks for reaching out and for letting us know your feedback.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Unfortunately, I'm unable to locate any information that you contact our Support Team.
Can you please send us a message at [email protected]
to further assist you.
Thanks,
John
PoooliPrint™ Support Team
https://www.poooliprint.com/
TR
Timothy R.
Customer service stinks
I would love to review this product but when it came it came broken. I have reached out twice and have received notice that they got my email but that is it. Thier customer service stinks
Response from PoooliprintJan 5, 2022
Dear Timothy,
We sincerely apologize for the issue you are having with your order.
After further looking into this, I cannot find any order with your name on it. Are you sure you ordered from poooliprint.com ?
I also looked up our record and it looks like John from our support team asked your order number in the last e-mail you sent to us but you didn't reply. Please e-mail us at [email protected] with your order number and we will get you a replacement right away if your printer is broken!
Thanks,
Ben from the PoooliPrint Team.
