PoooliprintReviews of poooliprint.com

Response from PoooliprintApr 28, 2024

Hi Mette, We're truly sorry to hear about your experience with the XL Poooliprinter and the frustration it has caused you. We understand how important it is to have a printer that meets your expectations, especially when it comes to printing quality. We apologize for any delays in our responses and for any inconvenience caused by our troubleshooting requests. Our intention is always to ensure that our customers receive the best possible assistance in resolving any issues with our products. To better assist you, could you kindly provide us with your order ID# or the email address used for the purchase? This will allow us to access your order records and review the previous conversations you've had with our representatives. Please reach out to us at [email protected] so that we can work together to find a solution to this matter. Your satisfaction is our top priority, and we're committed to addressing your concerns promptly. Thank you for bringing this to our attention, and we look forward to resolving the issue for you. PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintApr 25, 2024

Hi Candy, We're truly sorry to hear about your negative experience with our product and customer service. This is certainly not the level of service we aim to provide. We take your feedback seriously and would like to investigate this matter further to ensure a resolution. Could you please provide us with your order ID# or the email address used to place the order so that I can personally review the conversation and assist you accordingly? Alternatively, you can reach out to us directly at [email protected]. Your satisfaction is important to us, and we are committed to addressing your concerns promptly. Thank you for bringing this to our attention. Joey PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintJan 17, 2024

Hi Laura, We sincerely apologize for the challenges you encountered with your recent purchase, and we deeply regret any inconvenience caused. Your feedback is crucial to us, and we are committed to addressing your concerns promptly. To assist you further and investigate the matter thoroughly, could you please provide us with your Order ID# or the email address used to place the order? This information will allow us to verify the details and work towards a resolution. You can reach us directly at [email protected]. Once we have the necessary information, we will prioritize resolving the issues you've faced with the delivery and customer service. We understand the importance of a positive shopping experience, especially during the holiday season, and we want to ensure that we rectify the situation to your satisfaction. Thank you for your understanding and cooperation. We look forward to the opportunity to make this right. Joey PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintNov 23, 2023

Hi Debbie, I hope this message finds you well. I'm genuinely sorry to hear about the issues you've encountered with your Pooliprinter product, and I want to assure you that we take your feedback seriously. We understand the frustration of receiving a product that doesn't meet expectations, and we sincerely apologize for any inconvenience caused. Our team is committed to providing a positive experience, and it's disheartening to learn that we fell short in this instance. To better assist you, could you please provide more details about the specific printing issues you've faced? This will help us investigate the matter thoroughly and work towards finding a resolution. Additionally, if you haven't already, we encourage you to reach out to our customer support team directly at [email protected], so we can address your concerns promptly. As a token of our commitment to your satisfaction, we'd like to offer assistance with troubleshooting or explore potential solutions. Your feedback is invaluable to us, and we're dedicated to ensuring your experience with Pooliprint meets the high standards we strive for. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. Joey PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintOct 15, 2023

Hi Joan, We're sorry to hear about the challenges you've encountered with your PoooliPrinter. We understand that it can be frustrating, especially when it doesn't meet your expectations. We'd like to assist you in getting started with your PoooliPrinter and resolving any issues you may be facing. Please contact us at [email protected], and our dedicated support team will be more than happy to guide you through the setup and provide you with the assistance you need. We appreciate your patience and the opportunity to help you make the most of your PoooliPrinter for your journaling projects. We eagerly await your response and sincerely apologize once again for any inconvenience you may have experienced. Your satisfaction is our top priority. Regards, Joey PoooliPrint® Support Team https://www.poooliprint.com/

Response from PoooliprintSep 12, 2023

Hi Patrick, I want to sincerely apologize for the frustrating experience you've had with our customer service and the issues you've encountered with your order. I completely understand how disappointing it must have been for you to have your item break on the first day, and the subsequent challenges with our support team and the replacement process. I'm truly sorry for the inconvenience caused by our slow response and for asking you repeatedly for the same information. This is certainly not the level of service we aim to provide. We take your feedback seriously, and I want to assure you that your concerns have been heard and will be addressed internally. We value you as a customer, and your time and trust in us are important. Regarding the replacement, I empathize with your frustration. We have indeed already requested your full shipping address, and the replacement is currently in the process of being arranged. I'll personally look into this matter to ensure that your replacement item is processed promptly. Please allow us to rectify this situation as soon as possible. About our website discounts, It's important to note that our products are already discounted by up to 50%. Additionally, you can apply an extra discount code to further increase your savings on top of the existing 50% discount. I understand that you may be feeling apprehensive about the resolution of these issues, but I want to assure you that we are committed to making things right for you. Your satisfaction is our top priority, and I'll personally follow up on your replacement order to ensure it's processed without any further delay. Once again, I apologize for the inconvenience you've experienced. Please allow us the opportunity to regain your trust, and if you have any further concerns or questions, don't hesitate to reach out. We are here to assist you and ensure your experience with us is a positive one. Thank you for your patience and understanding. Warm regards, Joey PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintAug 16, 2023

Dear Customer, We are sorry to hear that you are having an issue with your printer. The product is covered by warranty during the first year and we also offer to purchase a 2 years warranty. In your case, we were not able to offer a replacement because the product wasn't covered by the warranty anymore, we also advise our customers to recharge the printer once in a while if the product is not being used for a long time. Like any other battery products, if the battery isn't charged for an extensive period of time the battery and can get damaged. We offer repair services to replace the battery, if you would like to get this battery replaced you can contact us at [email protected] and someone will handle this for you. Alternatively, we will offer a discount towards the purchase of our newest printers. Thanks, Poooliprint Team