Vincenzo S.
Great experience. Received the items I ordered on time and with no hassle.
Great experience. Received the items I ordered on time and with no hassle.
PoolVacParts offers thousands parts that can be used with in or for your pool. PoolVacParts carries not only replacement parts for nearly every pool vacuum, whether above-ground or in-ground, but provides reference material on how to repair and troubleshoot common issues associated with these cleaners from popular brands such as Polaris, Pentair, Aquabot, Hayward, SmartPool and more! With our simple reference guides, we’ve found our customers feel empowered, knowing they can maintain their pools without the help of a technician. What sets PoolVacParts apart from similar online pool retailers are not only our competitive prices on thousands of common and rare parts, but is our commitment to quality customer service. Whether you have questions about an existing order, need assistance placing an order, or have technical questions, our dedicated Customer Service and Technical Support teams are here to aid you every step of the way! Our sophisticated website design along with our attentive Customer Service team ensure easy site navigation and ease of purchase. Our goal is to not only service our customers with pool and spa parts at the best possible prices, but is to ensure that every customer has a hassle-free and fluid ordering process as well. In addition, PoolVacParts has four sister-sites that service all other needs amongst the swimming pool industry. InFloorPoolParts which services the in-floor cleaning system market, SaltWaterPoolParts which services the salt water pool market, SwimCSI which carries heater, filter, motor and chlorination parts, and PoolandSpaDesigns which services both Owner Builders and Licensed Contractors with the design and building process of a new or remodeled pool.No matter what pool part you are looking for, PoolVacParts will go to every measure to make sure you have a hassle free experience from the first time you call our office to the moment your order arrives on your doorstep!
PoolVacParts.com (poolvacparts.com) has 140 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Vincenzo S.
Great experience. Received the items I ordered on time and with no hassle.
John W.
Ordered from and delivered to Brisbane Australia very quickly. The pool cleaner was safely packed and tracked. Staff promptly responded to my enquiry emails. I would be happy to recommend them.
Sue J.
Unable to return item that was un-used when it did not fix the issue with the item we purchased it for. The policy not to accept any returns on an item that has been unwrapped seems ridiculous...how are you to know if the item you buy will fix the issues if you don't take it out of the package and try it? Seems to be pretty income oriented & no customer service...pretty good guarantee on getting plenty of money for the products they sell without much concern on getting them back, regardless of why.
Response from PoolVacParts.comMay 15, 2014
Ms. Jones, Thank you for your review. Unfortunately once an Electronic item has been installed in your pool, it can no longer be returned. We'd be happy to help troubleshoot your robotic cleaner issue, and find the parts you need to replace. I would also like to extend an offer to sell you these additional parts at our cost, to offset the loss of the item you already purchased. Please let us know. Thank you, Jeremy Lilly AZ Pool Supplies, Inc.
ROSEMARIE P.
would order from them again.
RAY S.
Researched, ordered the parts and received a good price all in a matter of a few minutes. The parts arrived as advertised in good condition and my vacuum is running like new again. That s all I ask for these days.
RONALD A S.
I called PoolVacParts to ask for advice before ordering replacement parts for my Hayward Shark Vac. The employee with the most experience was not in. They took my name and telephone number. My call was returned promptly. I was given advice that proved accurate. I will return to PoolVacParts when I need advice and parts.
ROBERTO S.
very recomendable
Peter R.
Ii have not tried the pool cleaner yet, i am away for a week.