PooLinReviews of poolinstore.com

I ordered a Poolin EOM with no experience & tension was pretty much perfect right out of the box. Customer service is reliable, but not in EST - so I do have to stay up to chat with them, but it’s well worth my time. Leo is great, I haven’t had any issues that he couldn’t help me with. He sends me videos that I can follow along with & can point out an error just by looking at a photo. I can’t wait to buy my next machine in 2027!

Excellent customer service, very promptly, always helpful and willing to help and provide very good tips and knowledge I'm very new into this field, and so far experience has been zero stress knowing that there's always a person to support me in every project.

Love the machine, love the customer support! I’ve had the Poolin EOX since early March 2026. For support, I thought the different time zones would be challenging, but it’s not bad. I work my real job during the day, so the support team is usually available when I’m ready to use my machine once I get home. Kai and team have been very helpful and supportive!

Kai is very helpful when troubleshooting problems; I’m new to embroidery so I had a few! He was patient and friendly; he asked for videos of my issues so he could better assist. Afterwards, he followed up to make sure things were still running smoothly. Excellent customer service!

If I could only say two words describing the people who work at Poolin it would be “CUSTOMER SUPPORT”! Truly UNPRECEDENTED! I started with the EOC06 and quickly moved to the EOX in just eight short months of use. This is the first time I have ever attempted embroidery.. There was definitely a big learning curve, but the results are fabulous. Both machines have brought me much joy and allowed me to make profit in return. It has been my experience that all of their products are wonderful!! Everything from the machines all the way to the stabilizer and threads. They truly make you feel like a friend not just a customer. Unlike any other Machine, you will learn your machine inside and out. You will not be dependent upon someone at a shop to maintain your machine. The company takes great pride in the quality of machines and the products they make, Not one time have I reached out and not gotten the help that I needed. I cannot count how many times they have reached out to me just to make sure that I am OK to ask or if I needed any assistance. If you purchase here you will NOT be disappointed. The only thing to remember is that there is a time difference. So, I know my 9am is their 10pm.

From my experience, they have excellent 24/7 customer service, with engineers always ready to help you. The machine is of very high quality and embroiders beautifully; I highly recommend it! Also, when I placed my order, the representative I contacted was always in touch with me, and even to this day, they still are. Incredible post-purchase support

I've had a great experience with Poolin. The advising is excellent, and the guidance provided has been very helpful throughout the process. One of the biggest benefits is having access to experts who are available when questions come up. Every time I've needed assistance, the support team has been knowledgeable, patient, and quick to help. Having that level of support and expertise available is a huge bonus and makes the experience much more valuable. I highly recommend Poolin to anyone looking for quality advice and outstanding customer support.

I bought an EOCO6-RE towards d end of December 2025. I wish I had d time to use it more often. Honestly, in d beginning it was kind of frustrating with nesting n threading problems etc but with d help of Kevin most of my problems r resolved almost immediately. Every time I text him via messenger, he'll respond almost immediately regardless if it's day or night....which I think is exceptional after service. This machine is great, very user friendly but one would need patience in d beginning. There's only 1 setback which is kind of annoying ....it's d colors r always different from d download which Kevin explained dat DST files do not save color information. I certainly hope they'll find a solution to this problem soon. Until then to me this machine is worth every penny n I'll rate it 80% as of now. Once d color problem is set straight, I'll definitely rate it 100%.