PooLinReviews of poolinstore.com

Great customer service

Great embroidery machine and excellent customer support. The machine is easy to use, runs smoothly, and gives beautiful results. Whenever I needed help, the support team was quick and helpful. Very satisfied with my purchase!

I have had the best experience with Poolin all the way around! I started with an EOC05 and quickly out grew it! I currently have an EOM and love it! It is user friendly with very little embroidery knowledge. Customer service is the best in the business! I had an issue last night and Kevin helped me right away! Up and running within minutes. Any issue I have little video arrives quickly in my WhatsApp chat to help me navigate the problem. They know there machines so well and zero in quickly to get you running again! The machines are well made. Shipping was fast through Amazon. Lastly, the quality of stitches is superb! I have products in a retail store and sellout every-time! Clean, tight stitching! Thanks Poolin for creating a wonderful product!

I purchased the EO6 and the EOM 15 needle. I love them both. Once everything was set up, machines run smoothly. Kai Tang and Jessie Xia have been extremely helpful with tech support and with the purchase of my machines(Jessie Xia). Thanks to Jessie, Kai and other tech support

The best❤️ customer services. poolin eoc06 is perfect

I recently purchased the eoc07. So far, Im super happy with the machine! It's a world of difference compared to last one I owned (different brand). It's so easy to upload designs and make items. I know I'll be a bazillion times more successful because of it. Also, customer service is top notch! They're sooo nice and sooo helpful!!! I'm so glad I made the decision to buy this machine!!!

Kai Tang made purchasing and setting up my EOM painless. He has been a major help with anything that I have needed. Continues to support when needed. I love Poolin especially because of the after sale continued support.

First I’d like to say I’m new to embroidery. I have never done anything like this before in my life. This machine is very beginner friendly. And the technical support has been great answering my questions and helping me through if I need help with anything at all. I highly recommend this machine and company.