PooLinReviews of poolinstore.com

I love my poolin machine! I have gotten a lot of enjoyment using it and any time I have a question the engineers are quick to respond and help!

I’ve been very happy with my Poolin EOX machine. It has been operating smoothly and reliably since I started using it, and the overall stitch quality has exceeded my expectations. I have ordered it directly from Poolin official website. Transaction went very smooth and easy. My machine arrived in less than a week. It comes with all tools, manual and accessories to start with. I am enjoying using My POOLIN EOX machine. I’m also impressed with the customer service. Whenever I had questions, the support team was responsive, professional, and genuinely helpful. It’s great to know they stand behind their product. Overall, I’m very satisfied with the Poolin EOX machine and would recommend it to anyone looking for a reliable, high-quality machine backed by excellent customer support.

Machine repair technicians, available at any time of day via WhatsApp, are always ready to help you if you have any problems with your machine. Their after-sales service is incredibly efficient

Very good experience 😃

Excelente servicio, excelentes maquinas y excelente servicio al cliente post-venta.

First of all, I am a total newbie when it comes to embroidery, no experience especially when it comes to multi needle machine. Before I purchased my poolin EOM, I was considering 2 other brands. Ultimately I decided to go with poolin because of the reputation of the technical support. Boy am I glad I went with my purchase, because right now that I’m starting to make embroidery products, it is golden I have Kevin on the “hot line”. He has helped me every single time! I don’t want to give them any ideas but I feel like I’m on a paid tech support service with them. Just because of the back up I get with this machine, I would not hesitate Recommending this machine especially for a beginner like me. Shout out to Kevin for a great awesome tech support.

Absolutely fantastic experience with the whole Poolin /Bai team. They are so informative and helpful anytime we need it. I've had my share of random pop up issues over the last year or so and Leo was there to help. Sent me replacement parts at no cost and I was back up and running in NO TIME! The gear and equipment on their site is always shipped quickly and packed nice. If you're in the hunt for anything embroidery, go Poolin. Especially if you are new to it!

They were very helpful and worked with me through everything. He checked on me regularly to make sure I was completely satisfied. The customer service is top tier.