PooLinReviews of poolinstore.com

I gave my eoc07 a five because I really do love my machine. It's a learning curve that comes along with the machine but the after-sales support team is great and I feel like that went above what is expected of them. I truly love the machine and the stitch out is great when I worked out some of the kinks. I've got to learn to hoop my garments better.

I recently purchased an EOC07. I was getting to know the machine and had an issue with one of the hoops attaching to the machines embroidery arm. I reached out to the after purchase service group and Kai responded immediately and filled out the necessary form. I am very pleased with the Poolinstore and the after purchase support service.

Bought the poolin eom directly from the poolin store, was contacted and told them what day was best for us for delivery! The packaging was secure and thoroughly protected! If you are struggling with the set up of your poolin machine the customer service is great and very easy to get hold of a knowledgable after sales representative that will help you with any question you have! 5star review for a 5 star product

La brodeuse 5/5 elle fonctionne tres bien.Service client est top. Répond toujours au problème et nous aide a trouver des solutions.

I couldn’t be happier with my experience with the Poolin EOM and the Poolin support team! As someone new to using a 15-needle embroidery machine, I had plenty of questions, and their customer service has been exceptional. Every person I’ve worked with has been patient, knowledgeable, responsive, and genuinely committed to helping me learn and succeed. The Poolin EOM has been a fantastic investment. The stitch quality is excellent, the machine runs smoothly, and once you get familiar with it, it makes embroidery so much faster and more enjoyable. What impressed me most was knowing I wasn’t learning alone. The support team was always there to answer my questions and guide me through the process, which gave me the confidence to continue growing my embroidery business. A very special thank you to Kevin Xu for going above and beyond. Your patience, encouragement, and willingness to answer my questions made a tremendous difference in my learning experience. Your dedication to helping customers succeed truly reflects the outstanding level of service that Poolin provides.

I first bought a Poolin EOC06 and decided pretty quickly that I wanted a bigger machine. They refunded me for the EOC06 and I traded it for an EOM. I have been extremely happy with my purchase. I have had minimal problems. Mostly operator error as I am learning the machine still. Their customer service is amazing and they are always very helpful in solving my problem. I have made some beautiful things and have enjoyed this machine very much. I would totally recommend.

Look I have to tell you about my purchase of a new embroidery machine. First off it's a Poolin EMO 15 needle. It was the best decision I made. I have had and still receive the best support a person who knew nothing about embroidering. Kai Tang is the best support system I have had since I got my machine. I was up and running in no time at all. The price was not at all bad and it was worth ever cent. Kai actually checks on me to ensure I'm still learning or making things and I have. Look take it from me, buy a Poolin or BAI. You will have a strong support system.

I bought the poolin EOX model after having the EOC 06 for a year..I wanted to see if I really truly loved embroidery before getting the multi needle machine..I must say after only having it a week.. I love everything about it..I learn something different about it every day and like it much more than the 06. This is my first multi needle machine so I was intimidated at first but the customer service reps help you and will talk to you through every step! I love my poolin EOX!!