PooLinReviews of poolinstore.com

I am new to embroidery and I start off with an EOX. Great sales support by Nancy Wen, great support from the started of my online chat and end of sales all the way. There was a mistake during the purchase on the product description on the site. Poolin tried their best to compensate me with all they could do. Everyone make mistake, the fact is how someone willing to face it and correct. Poolin did it and such a responsible company. Shipment wae fast, within 7 days, I received my machine. During the troubleshooting, thank you Kai Tang for the continues support. I left any questions in the chat and he will get back to me the same day or the next day. Getting a machine from Poolin really give me the peace of mind because of their continues support. Thank you Poolin team.

I was looking to start my business with a 15 needle embroidery machine and so glad I chose Poolin. What really makes them stand out above everyone else is their customer service. They truly go above and beyond to help you with anything you need.

I love my new machine. It is a poolin EOC07 and it is very nice and very easy to understand and work with the machine and if I ever have a problem the team responds very quickly.

I had such a great experience with all of the Poolin faculty. From the sales end to the service everyone has been so kind and helpful during the whole process of getting my new machine. Kai Tang was my technician and he was so nice and reassuring! I had no issues what so ever it was very easy to put everything together and start embroidering!! The product itself is very good quality. I got a Poolin EOM 15 needle and It's a beast! I 100% recommend. I’m so glad I went with it.

Excellent customer service! Kai Tang was very responsive and helped me solve my embroidery machine issue step by step. He reviewed my photos and videos, identified the problem, and my machine is now working perfectly. Thank you very much for your professional support!

Kai Tang is an excellent technical support specialist! He helped me through maintenance when my machine had problems after shipment. It saved me a lot of hassle instead of having to send it back for a replacement.

I bought poolin Eoc07 very nice machine i worked with it and it is easy to use

I was very upset that every stitch-out was awful, no matter how many tension adjustments. I reached out on the Poolin Support Group on Facebook to see what the factory tension was. Kai Tang asked me to message him, and I did. He took me step by step to adjust the tension. Needless to say, the tension was not the issue, but the timing. He was very patient with me, and I felt comfortable with his suggestions. He sent me a short video on how to adjust the timing, and it was successful. I received my Poolin EOC06 in December 2025. After adjusting the timing, it was the best stitch-out I ever had. I am very pleased with the customer service, help, and guidance I received. Give Kai Tang a raise. 🥰