PooLinReviews of poolinstore.com

Kai was wonderful in responding my warranty issue and sending the replacement parts asap! Especially with the time difference. Very appreciative!

Kai is very helpful if you have any problems. I have had stitching and hooping issues and the service team are there to answer and resolve any issues I have had. The Poolin EOC07 is an excellent embroidery machine and Kai is top notch when issues arise.

I had a slight amount of experience with embroidery before I bought the EOC6. I knew nothing about the maintenance required to oil and maintain the machine. I watched vids and got the feel for the machine before being greated by Poolin's friendly and helpful staff. Kai Tang is a solid engineer and has been helpful and supportive of my embroidery endeavors. I eventually upgraded to the behemoth of their flagship machine, the EOX. Throughout experiencing the EOX and even prior to me getting it, Kai helps and will continue to help me despite having many customers to help. Poolin's staff is A1 and always supportive. I know they'll keep up the amazing work on being informative and enthused to help out their consumers!

I love the EOCO 5 it’s been a great machine can’t wait to upgrade!

I was having issues with one of my needles not moving up and down like it should have. I reached out to my tech team and Kai was extremely helpful.

Leo Wang helped me fix a misaligned automatic threader on my embroidery machine and was very responsive and helpful! Excellent customer support!

Customer support is super helpful. You just need to understand the time difference in when support is available. Every questions has been met with an appropriate answer and I have been helped every step of the way. My projects have came out great!

I underrated it performance but I got to learn more with this machine. I am a tailor in Ghana and not many people know about the features the machine possess. Thanks to the technical team too.