PooLinReviews of poolinstore.com

Kai, Thank you so much for you help to fix my EOCO6 embroidery machine. I really appreciated your patience and knowledge. Thanks to you, it’s up & running again. Thanks again, C. McKenna

I’m brand new to embroidery and based on my research, I decided to purchase a Poolin EOC05-RE. The machine is very user friendly and easy to use. It’s packed with features and there’s not a machine on the market that compares. Based on the spectrum of Poolin embroidery machines, there’s on one embroidery machine that is less expensive. In my effort to learn this craft, I registered on the official Poolin Facebook group. What happened next away and shows their commitment to their customers… ALL of their customers. It’s the first time I was contacted by a manufacturer to find out how I’m making out with my new machine. They messaged me directly and the group included company engineers. Poolin has a customer for life.

I upgraded my machine to the Poolin EOm 15 needle machine and am incredibly happy. The machine was at my house in a week, secured and in perfect condition. But what’s even better is the service team that responds in usually less than 5 minutes and always walks me through the issues I am having! Beyond happy with my purchase.

I am a beginner embroidery and really don’t have a clue what I’m doing, but after I did my research. Decided to choose the poolin machine. Today was the first day I tried to tackle a project and fell into a lot of issues, but the customer service with this machine is amazing. They immediately contacted me back and walked me through all the different steps to get me up and running like a professional A++: Kai is amazing and I would totally recommend this company and this machine to anyone.

The EOX runs like a beast. Puts out some of the best quality of embroidery i’ve seen. Love mine and can’t wait to add more in the future. Customer service is great as well. They are so kind and helpful.

The customer service exceeds any customer service I have ever come in contact with. Kai, Kevin and Quinna have all gone above and beyond any time I have reached out. Thank you all so much. I’m really enjoying learning my EOM.

PooLin is such an amazing company! Their after purchase support is the most amazing I’ve ever come across! Kai Tang is the BEST! He has so much patience and is very knowledgeable! I also enjoyed his sense of humor! I’m so glad he’s my “Go To” tech support helper.

As someone who is completely new to embroidery, I couldn’t have asked for a better experience with Poolin. Learning a new machine can be overwhelming, but their customer service has been absolutely amazing. Every time I reach out with a question, they respond quickly with helpful, detailed guidance. What has impressed me the most is that they don’t just answer my questions—they actually check in with me regularly to make sure everything is going smoothly and to see if I need any additional help. That level of customer support is rare and has made learning so much less intimidating. The machine itself has been great and has exceeded my expectations. It’s easy to use, produces beautiful embroidery, and has been a fantastic investment. I highly recommend Poolin, especially if you’re just starting out. Knowing you have such a responsive and supportive team behind you makes all the difference!