PooLinReviews of poolinstore.com

Very cool and very happy with the engineers... excellent service and attention 10/10

Poolin has been amazing to work with! From delivery to communication, and technical help after my machine arrived! 10 out of 10! The machine was packed excellent and completely wrapped in a crate! Set up and install was so smooth, and Leo was amazing to work with to set up my tension test and get my machine running! I will definitely purchase again when the time comes.

I had a hard time trying to find a replacement 7.9x15 hoop and Leo is sending me one. He has also checked on me several times to see if everything is ok with my machine, and to see if I needed any help with anything. I really appreciate all of the help and support! The customer service is exemplary!

I’ve had my Poolin eoc06 a little over a year when it messed up. I was very hesitant to contact someone for help. My thoughts were how could they help me when they are located in another country. I tried everything I knew to fix the machine when I finally gave in and sent a message to Kevin Xu at my bedtime figuring it would be the next day before I possibly got a reply. The next morning I did indeed have a reply, actually within 3 hours of asking for help. During the time it took for me to follow my instructions and ask questions I got almost immediate responses. Poolin has great engineers to help with any issues. I would definitely buy from them again. My machine is working great!

I ordered an EOX on a Sunday and it was delivered to me just 2 days later, by freight. I’m still learning my machine, but support has reached out multiple times to check in and answered all my questions. Highly recommend based on my experiences so far!

GREAT SERVICE! Everything I have asked for help they have helped!

Excellent machine! Very happy with my purchase. After sales service has been great, and the machine embroiders well. I’ve been putting off the purchase of an embroidery machine for years, and I’m very happy I finally bought one. The machine is easy to learn, and I was making beautiful products on day one

I purchased the Poolin EOM 15 needle machine and I couldn’t be happier. I am a hobbyist embroiderer and wanted something that would give me the multi needles without breaking the bank. I did a lot of research before settling on the EOM. I highly recommend Poolin for your next multi needle machine. The communication from start to finish and even after the purchase is amazing.