PooLinReviews of poolinstore.com

I have reached out to their customer service 3 times now and have had excellent experiences. The first time I wasn't sure if the bobbin was in correctly so i messaged them on WhatsApp with a picture and they told me how to orient it correctly. Second time I needed a replacement hoop which they arranged for 28$ I think it was shipped to my door (they had to ship it twice, first one got lost in shipping). Third time I lost the bobbin cover and they kindly told me I already had a replacement that came with the machine. Overall unexpectedly great customer service and a pretty capaable machine(I have the eoc06).

Kai, one of Poolin’s engineers, has been absolutely amazing! He always answers my questions and gets back to me in a timely manner. Learning to use my Poolin EOM machine has been challenging, and I’m sure many of my issues were simply user error, but Kai has always been incredibly patient, kind, and willing to teach me along the way. His knowledge, dedication, and customer service have made such a difference in my experience. He has helped me tremendously with troubleshooting and getting my tension right, and he never makes me feel like I’m bothering him—even when I have lots of questions! I highly recommend the Poolin EOM embroidery machine. Their engineers are nothing short of amazing, and Kai is truly an asset to the company. Thank you, Kai, for your patience, encouragement, and outstanding support!

great customer service and great machine!

Good, their after sales representatives are too helpful.

The customer service is absolutely the best! Kai helped me and got me back to stitching!🧵

Great service! Fixed my issue with a download on a file! Kai was great! Highly recommend!

I love my PooLin!! I have the sewing machine and it’s so easy to use and easy to figure out. Every error I’ve had has been user error and super simple to fix! I love it! I’m making so many things. Leo was great help and continues to be if I ever need anything. Holly has been great too and great communicating! Thank you so much!

The machine runs smoothly and the customer service was on time and very helpful!