PooLinPoolin Store is the official online destination for Poolin embroidery machines, we are committed to delivering genuine products, reliable customer support, and a smooth shopping experience—all in one place.In addition to our machines, we offer a complete selection of accessories, supplies, and resources to help bring your ideas to life. Our goal is to make embroidery more accessible, whether you're creating for personal projects, gifts, or starting a small business.
PooLin (poolinstore.com) has 392 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.
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Yvonne C.
I’ve had a great experience with Poolin customer service! They’ve been extremely helpful and patient, answering all my questions about thread tension, ordering Mighty Hoops, and everything in between. Their engineers have also been wonderful and very knowledgeable. So far, I’m loving everything about my new Poolin EOM embroidery machine and the support I’ve received. I highly recommend Poolin! ⭐️⭐️⭐️⭐️⭐️ 🙌🏻🤍
Jensyn
I have two PooLin embroidery machines and would recommend them 100x over. I had never used an embroidery machine before and got started immediately out of the box. They are so user friendly. But even more than that, the service is like no other. I can message them at any time of the day and their service reps are ready to help troubleshoot my machine (mostly user errors). Thank you PooLin! And thank you Kevin, Kai, Jesse, and Kane!
Shylee H.
I love Poolin so much! I have the EOC06. Any time I have an issue, I reach out to Kai Tang and he is very helpful! I love the machine and the customer service team so much! Great quality machine!
Lucia G.
I have had nothing but great experiences with poolin tech support, Kevin always gets back to me right away considering the time differences, Kevin always walks me through my concerns and send me a video for better understanding of what to do when i request it.
Russell G.
Very quick shipping and the team given to me was very helpful, highly recommended! I will be getting another machine as the business grows!
Susie Van M.
I just received my Poolin EOV 15-needle embroidery machine, and I’m so impressed! First of all, the customer service has been absolutely outstanding. They’ve been responsive, helpful, and great to work with every step of the way. The machine was surprisingly easy to set up, and it works beautifully. I’m already loving the quality of the embroidery and how easy it is to use. I can tell this is going to be a fantastic addition to my embroidery projects and allow me to do so much more. So excited to put this machine to work. I’m very happy with my purchase and would definitely recommend Poolin! I do wish it came with a full instruction manual for the machine and not just the Institch operation, but the customer service is really helpful and fast, so it hasn't been an issue.
Jada K.
Wonderful customer service! I’ve had my machine about a week and with their support, I was up and running the day it arrived. Machine is operating flawlessly. A great buy at an amazing price point.
Wendy
I was brought a poolin 05 as a gift and its great I have had amazing support from the poolin team when ive needed it, I am now looking to upgrade to a larger machine and will buy another poolin. Their customer service is first class
