Manuel U.
I have tried to contact warranty twice…
I have tried to contact warranty twice thru email and no response. The furniture is good. But I have some small black spot in one of the cushions and have not herd a response. Be careful buying for Pondet if they dont respond to issues
Response from PondetOct 4, 2026
Hi Manuel! We truly care about your issue and want to make this right for you. We've replied to all of your emails, but we haven't heard back from you—so we're wondering if our messages may have gone to your spam folder or been blocked. Could you please check whether you've received anything from our support email, [email protected]? If you can, just let us know whether it's the seat cushion or the back cushion you need replaced, and we'll arrange it for you right away. We sincerely want to resolve this for you and appreciate your patience.