Pompeii3Reviews of pompeii3.com

Ordered an engagement ring in ring size 11...spoke to customer representative who guaranteed that the ring I wanted came in that size...ordered the ring with payment in full...received the ring on Christmas Eve and it was the wrong size - not even close! Immediately call the company to inform of wrong size and displeasure...received 6 emails in a row, the first 4 were about how I was to return the ring and pay for the shipping the fifth email was about them shipping out what was ordered (NOT!) and the last email contained a prepaid return shipping label...I sent it back via USPS...Pompeii3 received 2 days later...finally processed the refund with the return shipping cost taken out of the refund amount...Pompeii3 screwed up and I am being charged to send it back to them...this is the sort of business practice that results in never trusting them for future business both personally and professionally thru their major customer (Pro Seller, really?)...I had high hopes that Pompeii3 would deliver a decent product in the manner advertised and ordered - my hopes were dashed...this is one of 2 separate orders from my family that Pompeii3 got wrong...not that they cared but, if it wasn't from Amazon (thank God for Jeff Bezos) my Christmas would not be as festive and happy. BUYERS BEWARE!

I paid for services to be completed before Christmas, that did not happen. I call to talk with someone and am told that I will get an email in 24hrs, no email response. I finally get an email response after 4 phone calls and multiple emails that says order will ship next week. I still have no order number provided, no solution to my extra payment, and really disappointed in being a customer of this company. Save your money and time unless you enjoy a good ol’ run around.

I sent a ring back for repair as one of the smaller diamonds had fallen out and the ring is still under warranty. I inquired about upgrading the center diamond in the engagement ring as a surprise to my fiancee. They charged me for the upgrade and it has been 3 weeks since they received the ring and they are not returning any emails as to the status of the repair and upgrade. I was told that it would be 7-10 business days when they received the ring and we are now are 15 business days and no response to any questions.

I Ordered a Ring Order Number Order #138514, Ring was shipped, and I never received the ring they charged me and will not do anything about it they suck as a company. The ring was stolen off my porch because I was not home of time of delivery. So, I am out the money with no ring

I bought earrings last year. They were advertised as White gold. They are tarnished. There is no way this is White gold. I have White gold jewelry 10 year pieces and never have they tarnished :(

Returned ring and have not received my refund that they say will take 7 business days. They have stopped responding to my emails and calls.

On Ocotber 10, 2024, I won an live auction on eBay for a pair of diamond earrings. After I paid for the item, eBay showed me similar items and I saw the seller had a listing for the same exact earrings for nearly $70 less. I immediately requested to cancel the order through eBay. On October 13th, 2024, the seller declined to cancel the order. This morning, October 14th, 2024, when I saw the cancellation had been denied, I contacted the seller directly. The seller said they could not cancel the order. I asked why and was told the order could not be cancelled becauae it was in queue. I informed the seller that I had never before been unable to cancel an order that had not been shipped. An hour later the seller created a shipping label. Now I have to gp through the trouble of trying to return an item I did not want in the first place. Terrible way to run a business.

Their website baited me into purchasing a necklace from them with a promise date of October 4th if I paid for overnight shipping. But I won't be getting the item until October 10th. It says nothing about it being a made to order item and I didn't receive the gift in time for an event. I reached out to customer service on the 4th but they provided me with no help (only an estimated date). Then I called and got a hold of Natasha who sent me over to customer service, Alex reached out to me with also no help. All I wanted was to cancel my order and get my refund! Now I've lost money for overnight shipping and will have to pay $15 for return shipping. They had the audacity to not respond to my emails or find a solution to my complaints, then sent me over to a automated messaging system instead. The lack of customer service leads me to question the legitimacy and quality of their products. Be advised, do not order from them!!