Pompeii3Reviews of pompeii3.com

This is junk. I got my wife the complete set she has always wanted. The day I gave it to her a diamond fell out of one of the 2 wedding bands. Here it is 2 weeks later and 3 diamonds have now fallen out. Absolutely garbage jewelry. She is devastated and I am embarrassed. Do not EVER buy this "hand crafted" trash unless you want to be as embarrassed as I am. We live in separate countries so I wish I could attach pictures of the ring, and her tears. Also, the conversation we had about what happened. DO NOT EVER PURCHASE ANYTHING FROM THIS COMPANY. Refer to my Google reviews and you will see that I do not like to give bad reviews unless something is really wrong. DO NOT BUY FROM THEM.

this is in response to Pompeii3's reply: Your company did not meet my standards or the description of what you sold my husband regarding my diamond earrings. This has nothing to do with how I FEEL- I have a certified Jeweler's appraisal from my local jewelry store that states what you sold him is NOT what you advertised. Considering you threw up a bogus template response with NO contact information 6 months later, your services will not be needed. We will just not buy from you ever again.

I purchased a 2 Carat diamond for my wife and within 6 months it had a chip in it. Customer service was rude and said "there's nothing we can do". I will never shop there again!

DO NOT BUY FROM THEM OR BLISS DIAMONDS THEY APPEAR TO BE CONNECTED. I ORDERED A WEDDING BAND MARCH 30, 2025 with a note i need ring by April 16th and willing to pay extra to expedite order. called April 2-Wednesday about order that still had not shipped concerned the ring may not arrive on time. was assured some one would reach out again offered to pay extra to expedite delivery- no response as i was assured I would receive email response to my call. I called again April 4 -Friday order still had not shipped i was told then the order was not scheduled to ship until April 11. voiced concerns it took 2 weeks from order just to ship. Rep offered to cancel order advised I would go buy another ring Saturday and call back to cancel order. I asked to hold off on order cancel until I secure a ring. Purchased a band the next day ( Saturday) from Diamonds Direct store. Called Sunday cancelled order rep verified again the ring had not shipped. I explained I purchased another ring and would like to cancel my order. Rep advised she could see notes that I called on the 2nd and 4th about the ring concerned it may not arrive in time and no one replied to my initial request to expedite order. She assured me she would escalate the cancellation request not to worry the item has not shipped no problem. I followed up via email to support TEAM on Tuesday April 8 @2:42pm confirming my request for order cancellation. Received a response from Customer Support Team on April 8 @1:43 stating Thank you Recevied an email from SupportTEAM on April 9 @11:53am confirming receipt of cancellation request. I was told they noticed the order appears to be in polish( keep in mind order has not shipped) they want to double check if I am sure if I want to proceed with cancellation. I replied April 9 @ 1:02pm confirming again I want to cancel order and requesting full refund asked how long will it take for refund Received email from Support TEAM April 9 @3:40pm confirming again my order cancellation and refunds typically process within 7 business days. Replied April 9 @7:02pm that I recevied notification my order will ship soon. I advised this order was cancelled and should not be shipped asked that they ensure it does not. Received email April 10@9:50 am from Support team that looks like the order shipped prior to my cancellation ( bald face LIE) I replied April 10@11:45am that is a lie and I cancelled this order Sunday April 6 and now they shipped order after confirming 3x I was cancelling the order that had not shipped. I am preparing for my wedding and do not have time to deal with this or fix their mistake Email from Support team April 10@2:17pm apologizing and telling me I can just refuse delivery or they can send me a return mail label. They will process my refund when they receive item back. This was obviously their game to begin with. I Replied April 11 @12:51pm I was not home was notified by camera someone was on my property.I saw the FedEX driver throw the package on my porch. The driver did not step on my porch, knock on my door or ring door (no opportunity to refuse delivery). I called FedEx to go pick up package I am not home and driver did not ring my door bell to refuse delivery. I was told the shipper did not require signature nor notified them to cancel delivery and send back to sender. Fed Ex advised it was not their issue and could not send driver to pick up package. NO RESPONSE FROM CUSTOMER SUPPORT TO DATE. I arrived back home last night package was still on my porch. I emailed Support team APRIL 12@6:33am requesting mailing label to have item shipped back. NO RESPONSE.

This company has the worst Customer Service you could ever find. I paid for expedited shipping and the item won’t be here for over 10 days When you call for help, they wanna send you to the Support area who will only contact you by email in the next 24 to 48 hours Stay away from this company. Their customer service is horrible and you will lose your money.

I tried to return an item for a refund, but the Pompeii3 website always stalled before I could complete it. I called customer service several times and was told that their server was 'temporarily out' (well, I tried it for ONE week...) and they would reach out to me. They never did and i am stuck with an expensive item i dont want. Dont buy from them unless you are absolutely sure you will keep the piece.

BUYER BEWARE! I bought a ring from Pompeii3 after 6 months when the protective coating wore off my wife developed a rash that made her finger bleed. When I contacted them the sales person suggested I upgrade it to a platinum ring, because it had "less impurity's" for an additional 1400 and after I spent the extra money the same thing happened. Now I am going around to different places with this 5600 appraisal they gave me and no one is willing to give me more than 200 dollars for this garbage ring with as many flaws as possible you can have in the diamond. It also states 1ct but it is not 1ct it's like 1/4 or may be 1/2 ct. How do places like this get the ability to sell junk to the public with out going through some kind of scrutiny, is beyond me!

BEWARE! BEWARE! BEWARE! HORRIBLE CUSTOMER SERVICE!!!! THEY SHOULD BE SHUT DOWN!! My fiancé ordered a ring before Christmas and it was meant to arrive the first week of January. The ring didn't show up until the end of January. They cited that they were busy over the holidays. We accepted it. Then in late February I noticed one of the diamonds was missing. I have a desk job and and vigilant about taking the ring off when cooking/cleaning. The quality is just, simply put, trash. However, I still want the ring, so I asked for an exchange. I called them wanting to get a timeline as to when I would receive the replacement. They said they would respond within 24 hours. The next day no call, no email. I waited another day and called again - same response, "you'll get a response within 24 hours." Still nothing. A week went by, I called again; guess what? Same answer and again no response. At this point, I'm unsure as to how to proceed. I don't want to send the ring back for fear that I'll never get it back. I don't want to keep it because it's missing a diamond. I'm disgusted with their service. This is one of those companies that have no problem taking your money, but disappear if there is ANY issue whatsoever after the fact. Again, didn't want a refund, didn't want a discount or anything - just wanted a timeline and expedited shipping. I highly suggest going to a reputable jeweler if you don't want a two week long (minimum) headache! Run, don't walk from this website.