Pompeii3Reviews of pompeii3.com

My husband bought me a nice pair of "diamonds" earrings, the back was so loose i lost my earings 3 times in my house. I found them, and asked the customers service to change the backs, they told me to send them on my own costs and when they received it they told me to pay 80$ for new backs. So i told them no. They sent me back my earrings but without the original box but in a sandwich bag! I went few days ago to an other jewellery shop and they tight the backs for free. So they are darmatic for no much reasons. Not happy and wont buy anything from them again

I don't want or expect anything from the business at this point, I'm only wanting to put out a formal complaint about the way this company does business - which is disappointing at the very least, but frankly dishonest. I needed to find a replacement wedding band. Found what looked like an exact match to what I had lost. The wedding band was on sale (for the next 3 days) - which was a plus. I called customer service with a question about whether they would match the price they had for the same ring listed on Walmart.com. The "receptionist" (as they don't actually have any live customer service support, in fact you can't even make a straight up purchase with anyone over the phone) said they would submit my question and I would receive an emailed response. Well, I never got an email. So I decided since I wanted to have the ring engraved (something that was not an option for the same ring on Walmart.com) I would just go ahead and pay a little more and get it from Pompeii3.com. With one day left in the sale, the price had changed from $690 to $770. I called, and got no explanation as to the price change. Like the sucker that I am, I ordered anyway. The very next day the price changed again (post sale) and it was now $685.96. I emailed to see about them refunding the difference - no response. The ring eventually arrived. It was nothing like the illustration and description they provided on the site. Not only was it a very different ring, it was not even engraved! The return process (all online) was pretty straight forward, and easy to process, but, they didn't even refund me all of what I had paid. They had some sort of "restocking" fee of around $15 for my troubles, and that on top of me having to pay the return shipping cost as well. I call this a scam. No one in the company to actually talk to to make a resolution, you're not shipped what you ordered, and you have to pay to return it back to them. I would honestly like to see these people shut down.

One of the worst customer service experiences I’ve ever had. We placed an order for a ring nearly three weeks ago, with FedEx Overnight shipping. The order is still not shipped. The communication from this company is absolutely terrible — or rather, completely absent. I contacted customer support and got one generic reply. When I followed up asking for a specific shipping date, they simply ignored my email. No response, no explanation, no accountability. I also emailed david — the person who replies to negative reviews here, supposedly to help customers. But this seems to be just for show, because I received no reply whatsoever. We keep getting vague messages like “it will ship soon” or “expected to ship this week.” That’s not a real update. The estimated date of September 20th came and went — still nothing. No tracking number. No resolution. Just silence. This is not just a delay. It’s a complete lack of basic professionalism and respect for your customers. If I had read more reviews in advance, I would have never ordered from this company. Sadly, I did — and now I’m stuck waiting and beyond frustrated. Avoid this place. Don’t repeat our mistake.

I placed an order with this company on Saturday. The order was for a new wedding ring set for my wife for her birthday in October. The website said my order would be ready on September 22 which gave me plenty of time, but I paid extra for expedited shipping just to be sure. On Monday about 10am I received an email offering an extended warranty on my purchase. On Monday at noon, without warning or explanation, my order was cancelled. Two hours later my credit card was charged for my order AFTER it had been cancelled by Pompeii3. Now I had no rings, no money, and no explanation. I sent a total of five emails that were all ignored. I called their customer service line twice and the advice they gave me was to call my credit card company myself and tell them it was basically a fraudulent charge. Finally after 3 days of holding my $3,000+ and complete radio silence they sent me an email that said my purchase flagged as suspicious (even though they had my money for days at this point) and the the only way they would allow me to place a second order (before they returned my money from the first order BTW) is if I used PayPal. They told me they would accept no other method of payment even though their website says no such thing. They told me that they had refunded my purchase (they haven’t and my credit card still shows no pending refund) and I should wait 3-5 business days which is odd to me because they had no problem taking my money from me in one half of a business day. I’m trying to spread the word about their shady practices and debating whether to contact my bank and start treating this like fraud. I would recommend you look for another vendor for your purchase until after they get a handle on their horrible customer service and shady business practices. When you operate at this level you have to be aware that perception is reality until proven otherwise and my perception is this is a shady business that’s going to close up shop and open another under a new name and leaving a lot of dissatisfied customers behind.

Website says "easy returns" - NOT!!!! Website took my credit card info and then didn't provide a return label. Have called the last three days and all you get is a "receptionist" that says she will send an urgent message to customer service and they would respond within 24 hours - NOT!!!!! When I demanded the third day to speak to a manager or anyone else, claimed that was impossible. Told the "receptionist" I'm sure she had a supervisor and needed to speak to them. She claimed her sup didn't any work for Pompeii3. Maybe all of this is a scam to get our credit card info.

I ordered a diamond necklace. Before I ordered, I asked does it go at least 3/4 of the way around the chain and was told yes .when the necklace was received, it went like halfway around. I had to file a claim to get my money back, they accused me of bank fraud be very careful with this company.

I researched the company prior to purchasing & even tho it was many bad reviews it seemed to be with the diamonds most replies were met with the question of return or refund. No company will go without no bad reviews n targets had them as a third party vendor I went ahead with the $1000 Christmas 12/22/23 present for my husband who work for the city well almost two yrs go by usually he take off all his jewelry b4 work but forgot to one day well he came home hot! He was doing dig up & I guess between the sweat n dirty it made the truth come out which was it’s Fake ! Not solid 14 k Gold with lobster clasps . Went to out jewelry store to get it cleaned & he guy said, Are you pull my leg? My husband said I know she’s gonna kill me I never were it to work it got so dirty!! The jewelry said well filled gold will do that . Wait what gold? Long story short, FAKE NOT REAL solid 14k yellow gold as described in there ad! I went to three different stores just bc in law it’s always good to have more than one creditable reference. I contacted the company n I got I’m so sorry that happened. That was it! Not no exchanges of information nothing! So I recommend DO JEWELRY PURCHASE IN PERSON!

Purchased a natural diamond eternity ring on April. Did not like the ring returned . Got a confirmation from pompeii3 that they received my returned item on may 21. Been over 10 business days, I call pompeii3 daily and they have no answer for me. They keep telling me it takes 7-10 days for payment to process. And then they say someone will reach out in 24 hrs. There’s no accountability or oversight. Be careful they took my money and my ring. Shady business practices. Do yourself a favor and do not purchase from this place.