Pompeii3Reviews of pompeii3.com

After approximately 20 emails and maybe seven or eight phone calls where their operator said we will get you to the people in charge of production never call back. They have nothing that would be considered customer service. I had to go to my credit card company as I’ve never received a product, a ship date and at least the dispute will be settled and I’ll get my $1700 back. Avoid this company like the plague. I asked AI what people thought of this company and here is a quote from AI: Looking into their recent customer patterns, you aren't alone — they have a documented history of going radio-silent on orders, ignoring emails, and using a front-desk service that refuses to transfer callers to managers. I wish I had known that before I engaged with this company on May 20 when they charged my card and like the description says they have gone silence with no phone calls and no email responses anymore

I rarely leave negative reviews, but my experience with this company was incredibly disappointing from start to finish. The customer service was frustratingly slow and unresponsive. Simple questions took days to receive a response, and I constantly felt like I had to chase someone down just to get basic updates on my order. Communication was poor throughout the entire process, leaving me uncertain and dissatisfied. When the ring finally arrived, the quality was nowhere near what I expected. For such a significant purchase, the craftsmanship was extremely disappointing. The ring did not match my expectations, and the overall build quality felt subpar. To make matters worse, after very minimal wear, the ring developed issues that should never occur with a properly crafted piece of jewelry. Between the excessive delays, lack of communication, and poor quality product, this has been one of the worst purchasing experiences I’ve ever had. A ring is supposed to symbolize something special, but instead this purchase resulted in frustration, disappointment, and regret. I cannot recommend this company based on my experience and would strongly encourage potential buyers to do their research before spending their money here.

Even half star is not good for them! All they say is lying. I ordered 2 rings for my wedding. I ordered a ring from Australia, but I accidentally ordered a too large ring for my husband. I made a total of two payments on the recovery page they told me about, but the internet page kept displaying errors on the mail invoice. I sent dozens of international calls and emails over the course of a month. Since their headquarters is in the United States. However, the call was cut off midway, and when I called back, the previous counselor said they would contact me again, but I couldn't answer. Even after three weeks, they still asked me to pay extra for international shipping. The problem is their internet page. Their detailed page stated that ring exchange was very easy, but the counselors were busy passing the buck on their work to each other and failed to properly resolve the issue. Exhausted, I had no choice but to cancel the ring exchange. I requested a refund (due to their problems on their website) after failing twice, but even after three weeks, the refund was not received, and although they said they will offered credit as an apology, there was no follow-up action at all. There is no apologize credit on my account. Hahahahahah. I sent them three phone calls and over 20 emails. However, there is no response at all. The refund, return, and exchange pages on their internet page induce payments and display error messages. I still haven't received my refund.

On December 8th 2025, I contacted manager KAI and provided pictures of a ring i wanted them to design. I was told a deposit of 500.00 was needed to start the renderings of the ring and the deposit would be deduted from total price of ring. I paid THE DEPOSIT and I was sent drawing of a ring that looked nothing like what I wanted. By december 20th I called and called and emailed ... NO RESPONSE. Now March 16th I'm told sorry WE CANNOT REFUND YOU .. AMBER the receptionist just hangs up on me or tells me someone will get backm to me.. CROOKS CROOKS . DISGUSTING...

Ordered an engagement mount, after lying and telling me it had shipped twice the package was finally delivered and placed on my porch by FedEx. No singature required just laid it on my front step. It was stolen off the porch and this company will do nothing but keep my money. In the times we live in a singature should be required for a piece of jewelry. Don't trust this company to deliver anything.

WORST RING COMPANY EVER!!!! FIRST MY RING BROKE WITH TJE NUDGE OF MY PURSE STRAP. I MEAN IN HALF! I HAD SEVERAL PEOPLE AROUND THAT WATCHED THIS HAPPEN AND WAS BLOWN AWAY AT THE POOR QUALITY OF FAKE GOLD! A PAWN SHOP SAID HE COULD FIT IT FOR $100 CAUSE ITS FAKE. SO $1500 LATER IN WEEKS OF A RUN AROUND WITH A HORRIBLE GROUP OF CALL YOU BACK IN 24HOURS. I AM LEFT WITH THIS PEICE OF JUNK . THEY ARE A LIEING FAKE SITE TAKING PEOPLES MONEY THIS IS WHY YOUR NOT ALLOWED TO WRITE REVIEWS ON THE PERSONAL PAGE CAUSE THEIR STUFF IS SORRY

Slow Slow SLOW SHIPPING!!!! Ring lasted one year before diamonds started falling out! Called them, they couldnt find my order then told me there is a 6 month warranty. BUYER BEWARE! You are not saving any money, just buying time until you spend it to fix their junk!!

do not purchase from this merchant. if you do you will be taking a costly chance. I have been dealing with them for over a month now to return to orders and to receive my refund. it has been arduous to say the least. I finally got the items back to them after getting the runaround for 2 weeks on how to send the items back only to have them short my refund by $199 with no explanation. the jewelry I returned to them was unworn in the original packing and so I'm clueless as to why they have done this and I'm waiting to hear back. in addition their jury is not of good quality in my opinion. I would not be fooled by the low prices. the return process is not as simple as they advertise and also it will cost you a $15.50 processing fee plus return shipping cost. I'm just hoping to save someone the hassle that I've gone through.