Mike
Horrible customer service
Ordered two shirts 3xl received shirts so small I couldn't fit them over my head when I requested to return they advised all sales are final and pretty much told me too bad awful company

Pomel is a retail experience created for fans of all things Japanese lifestyle and culture. We carry exclusive and unique apparel, accessories, and more. At first, Pomel was a way for us to express our love and art in the form of Anime styles.After discovering that our friends love the designs, we created our own shop to create one spot for all anime fans to find cool anime goods, and take this project to the next level to share this Sugoi experience with all Anime and Manga lovers.Customer Service Email: [email protected]
PomelClothing (pomelclothing.com) has 105 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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105 approved reviews, newest moderated first
Mike
Ordered two shirts 3xl received shirts so small I couldn't fit them over my head when I requested to return they advised all sales are final and pretty much told me too bad awful company
Nyx M.
Quality was not up to par for the price. Graphics are low quality and look like cheap iron ons from Walmart. Extremely disappointed in this and no refunds? Kinda scammy.
Jeremy
I love Berserk but the quality of the hoodie I bought does not match the price. It is very thin, more like a long sleeve shirt with a hood. The resolution of the graphic on the back is poor. The sleeves are too short. I would not have purchased it if I had the chance to see it in person first.
William M.
I ordered a shirt that was supposed to be "off white" and in the image is clearly that color. But when I actually got the shirt it was a dark grey which made the print on the shirt hard to see. I don't know about other products but if they can't be consistent with the color they promise I don't recommend.
Marsha P.
Buyers beware! The quality is worse than SheIn. The sizing is a joke. The sizes are more for toddlers than adults. Should of read the reviews before making a purchase. I don't recommend buying any shorts from this company unless it's for your 2 yr old.
dawn
HORRIBLE company. Scammed me totally after I contacted them atleast 3 times where they told me UniUni couldn't deliver my package and made me go on their site which doesn't work at all. After that they totally drop me after I sent another follow up email last month or so asking for a refund to no avail. DO NOT BUY FROM THESE PEOPLE
Response from PomelClothingApr 25, 2025
Hi Dawn, Thank you for reaching out to us. I am sorry to hear your disappointment. Upon checking on your order, I was able to see that the order was indeed delivered via UniUni and that the courier also provided a picture to proof that the package was left at your shipping address. Unfortunately, after the package is delivered, we do not take responsibility for other events such as theft... Again, we apologise for the inconvenience this has caused and hope you understand out limitations on the matter. Best regards, Bernards Larson Pomel customer service advisor
Jeff W.
I received the wrong size as well as it being dirty. They have me a UPS tag so that I could send it back to them for replacement. I contacted them again when I sent the return back. They claimed that: 1. The ticket was closed and they couldn't do anything about it. 2. The return would not be accepted by the shipper or their return department. I have confirmation from UPS that the return was delivered to them but they will not respond to my emails any longer and will neither return my money not replace the product that they said they would. Don't buy anything from this company. Beyond the terrible customer service, the clothing was very poorly made and not worth the price I paid for it.
milana M.
🔥 Best Anime Clothing Brand Out There! 🔥 If you’re an anime fan and love rocking high-quality, stylish anime-inspired clothing, Pomel Anime is THE place to shop! I recently got a few pieces from their collection, and I have to say, the quality blew me away. The designs are unique, bold, and packed with personality, making them stand out compared to other anime merch brands. 💯 What I Love About Pomel Anime: ✔️ Super Comfortable & Durable – The material is soft, breathable, and feels premium (not that cheap, thin fabric you sometimes get elsewhere). Even after washing, the colors and prints stay fresh. ✔️ Insane Design Quality – Whether you love Naruto, Demon Slayer, One Piece, or Jujutsu Kaisen, they have fire designs that capture the true essence of the anime. ✔️ Great Fit – The sizes are accurate, and the fit is on point—not too tight, not too loose, just perfect. ✔️ Fast Shipping & Great Customer Service – My order arrived quickly, and their customer service team was super friendly and responsive. Pomel Anime isn’t just a brand—it’s a community of anime lovers who actually care about quality and design. Whether you’re looking for hoodies, tees, or full anime drip, this is THE spot to shop. Can’t wait to grab more pieces! 🚀🔥