Aiden A.
this is a very good website i was…
this is a very good website i was recommended by a friend
Response from PomelClothingJul 22, 2024
We appreciate your candid feedback. Thank you for helping us understand how we can improve.

Pomel is a retail experience created for fans of all things Japanese lifestyle and culture. We carry exclusive and unique apparel, accessories, and more. At first, Pomel was a way for us to express our love and art in the form of Anime styles.After discovering that our friends love the designs, we created our own shop to create one spot for all anime fans to find cool anime goods, and take this project to the next level to share this Sugoi experience with all Anime and Manga lovers.Customer Service Email: [email protected]
PomelClothing (pomelclothing.com) has 105 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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105 approved reviews, newest moderated first
Aiden A.
this is a very good website i was recommended by a friend
Response from PomelClothingJul 22, 2024
We appreciate your candid feedback. Thank you for helping us understand how we can improve.
Keegan
Don't waste your money. The graphics on the shirts I ordered are blurry, pixelated junk - not the quality their website advertised. The shirt itself is cheap and also not the quality advertised. I tried to return them but they only offered store credit, even though they clearly false advertised. I pushed back and they argued with me like defensive little kids as if they aren’t obviously scamming people lmao. Avoid this company. Update: Don’t believe their reply. They ghosted me once I presented them with photo proof. From the looks of the reviews below they also have a history of this with no improvements. They don’t take feedback seriously. I mean, they literally hide negative reviews from their website. These guys are huge scammers and will play otherwise until they can’t get away with it anymore. Update 2: I was notified that Pomel flagged my review as defamatory and had my review temporarily removed. I was contacted by a Trustpilot rep who requested proof. I provided it and my review was approved to go back up. Hey Pomel, thanks for giving me the chance to validate everything I said. If people didn’t believe me before then they will now lmao. Final update because I just can’t resist: Every single one of their 4 and 5-star reviews came within a day of my review blowing up in their face. Not a single positive review before that. Check the timestamps. I obviously can’t confirm they’re fake, but I mean…come on lmao. Either 50 random people all chose to submit AI generate positive reviews at the same time, or? You decide.
Response from PomelClothingJul 22, 2024
Thank you for your honest review. Your feedback is important to us and helps us serve you better.
customer
terrible quality shirts. the pictures make it seem like the shirts are high quality like true vintage tees. the shirts are thin and the print is cheap. The full metal alchemist one I ordered uses a picture that has a high quality vintage style print, but the one I received is cheap and blurry. I also tried to cancel my order literally the next morning (less than 12 hours) after ordering it and they said the order was already being fulfilled. yeah… okay. Terrible company. do not buy from them unless you are willing to overpay for terrible quality shirts.
Response from PomelClothingJul 22, 2024
Your honest feedback is much appreciated. Thank you for helping us enhance our services.
Shawn M.
I ordered through them in tiktok when they were having a sale on a JJK sweater. I went through the ordering process and had the money taken from my account but an order was never even generated in TikTok. I got no order confirmation, no receipt, nothing. Support has not responded yet.
Response from PomelClothingJul 22, 2024
Thank you for your candid review! We value your input and will use it to make necessary improvements.
Josh N.
Placed an order for 4 shirts and a hoodie 3 weeks ago. My package is still in China. I live in California… horrible customer service and the tracking updates are horrible. 04/21/2023- falsely claimed I didn’t provide an email to receive updated tracking info. My package still hasn’t left China. Ordered 3 weeks ago. Expected to arrive mid-March according to the tracking info I have.
Response from PomelClothingFeb 21, 2024
Hi Josh, I am able to see that the order will be delivered in the next few days and that the tracking information was already sent to you, but because you dod not provide us with an email address at the checkout, you were not able to receive any tracking updates. Please email us at: [email protected] and we'll be more than happy to assist you! ;)
Tined G.
Overall sketchy website, refund period is nonexistent since it took my package about 14 days arrive, also that means their quick shipping is not true. It did eventually come in, took forever for them to drop it off at UPS, so I know it wasnt UPS's fault, it was the company's Now that I got it, its exactly as the description said, so the product itself is fine.
Response from PomelClothingJul 22, 2024
Thank you for your honest review! Your feedback is key to our continuous improvement.
J
Ordered 2 shirts. Absolutely terrible quality and the fit does not make sense its like a box. The designs are very poor resolution and the shirt looks like it's worth $1 at most. Scam do not buy their stuff!!!!!
Response from PomelClothingFeb 21, 2024
Hi there, Thanks for the very honest reply, however I was not able to find any order with your name or email address. Are you sure you're on the right place?
Collin A.
Company claims to have a 7 day refund policy but refused to honor it after I received products vastly different than what was pictured on their website. They essentially digitally altered all of their products and scam people. I had to dispute the charge and file a consumer complaint.
Response from PomelClothingJul 22, 2024
We appreciate your straightforward feedback. Thank you for helping us identify areas for enhancement.