Jessica D.
Matching dress and shirt
Updated: they provided a refund after many emails. I’m satisfied with the end results. I ordered a dress and matching shirt for an upcoming vacation using their size guide. The clothes are way too big and the dress side seam is not lined up correctly. I've gone through so many emails with them to try to return the items only to find out in the small print that they don't refund when the customer orders the wrong size. Please be careful and don't follow their size guide. Terrible customer service and terrible return policy.
Response from Polynesian Pride™Oct 6, 2025
We’re truly sorry to hear about your experience and the issues with your order. We understand how disappointing this must be, especially when you were relying on our size guide. Our team has reached out to you via email to review your case and find the best possible solution. Please check your inbox — we’ll do our best to make things right.