PolymakerReviews of polymaker.com

AWFUL AI CUSTOMER SERVICE

Prix extrêmement élevé pour le rapport qualité/Prix.

I am extremely disappointed with Polymaker. My 9-year-old daughter has been saving for a 3D printer for an entire year. She finally managed to save half the money herself, so we decided to buy her the printer for her birthday, with the agreement that she would use her own savings to buy the filament. The shop where we bought the printer specifically recommended Polymaker filament, so on 27 August we placed an order for 15 rolls of filament, costing around €250 — a significant amount of money, especially when it is my daughter’s savings. According to the tracking, the shipment was handed over to DHL on 28 August. And then… nothing. The package has been showing as “in transit” since 28 August. I have contacted Polymaker by email and received no response. There doesn’t appear to be any other straightforward way to contact customer service. DHL has also been unable to provide any useful information. After trying to investigate this ourselves, I have now understood that there may be an issue with the barcode or address. And, yes, I have discovered that the house number was missing from the delivery address on the order. Mistakes happen — I completely understand that. What I don’t understand is how a €250 shipment can sit in transit for two weeks without anyone contacting us, while our emails go unanswered. This isn’t just some random order sitting in a warehouse. It is €250 of a 9-year-old child’s hard-earned savings, and she has been waiting patiently to finally start using her 3D printer. I am incredibly disappointed — not only with the delivery situation, but especially with the complete lack of communication and customer support. I would really like Polymaker to explain what has happened to this shipment and, more importantly, why it has taken two weeks to get absolutely no response from customer service. A good product recommendation means very little if the customer service afterwards is this poor.

I’m a little disappointed with this filament. I’ve bought 9 roll and 6 of them I’ve quite a bit of stringing and what appears to be a significant amount of moisture in the filament, which has made it difficult to get good print quality. Even after putting in the filament dryer for 30+ hours That said, I don’t want to blame the company, as they may simply have had a bad batch. I’ve had good impressions of the company overall, so I’m hoping this was just an isolated issue. Hopefully future batches will have better quality and consistency. Overall, I would be hesitant to recommend this particular roll based on my experience, but I would be open to trying the brand again in the future.

I'd been lucky enough to with 3 kg of filament from Polymaker on their discord channel, where they have a daily winner everyday. But so fare, I'd never received anything.. I won the first spool of filament hafe a year ago and I still haven't gotten anything. I contacted Joel on discord multiple times, but that doesn't do anything. He says, that theyre gonna ship it in a week, but it never does. I tried Contacting polymaker, but they dont answer back! The whole discord daily spool winner feels most like a scam to get people to join. Update : Thanks to Joel and all his dedication to get this resolved, I finally received my winnings. He apologized for the inconveniences, even tho, it wasn't his fault. He'd been a huge help in all this. Thank you Joel.

Worked well! Tiffany was very friendly and helpful.

These guys are great I’m talking to the team rn at Rapid+!!

Fiberon PPS-CF10 has been invaluable to our lab — it’s easy to print, and the parts come out extremely strong before annealing.