Pollfish Market Research Platform Reviews | Read Customer Reviews of pollfish.com

Pollfish Market Research PlatformReviews of pollfish.com

4.3457 reviews
Research & Development
222 Broadway, New York, New York

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Pollfish Market Research Platform

About Pollfish Market Research Platform

Pollfish is a global DIY market research platform and online survey software that enables businesses to collect fast, reliable insights from targeted consumer audiences worldwide. Unlike traditional survey tools that only provide survey creation functionality, Pollfish combines survey design with built-in access to a global respondent panel, including a proprietary, first-party panel network powered by Prodege, one of the world’s largest consumer insights companies. This allows teams to both build their survey and reach verified consumers within a single platform.Companies use Pollfish for brand tracking, concept testing, product research, advertising and message testing, market validation, and consumer preference studies. The platform is built specifically for fast-turn, B2C research that requires precise targeting and scalable global reach.Pollfish provides access to millions of verified respondents across more than 160 countries through its proprietary panel and first-party partner network operated by Prodege. You can target by demographics, geographic location, behavioral attributes, purchase intent, product usage, and custom screening questions. This enables precise audience definition before launch, rather than relying solely on existing customer lists or external recruitment.Designed for speed and usability, Pollfish allows users to create surveys from scratch or templates, apply skip logic and advanced question types, and use AI-powered survey builder assistance. Real-time pricing updates reflect targeting selections instantly, and surveys can be launched in minutes. There is no subscription required to register; users only pay when purchasing survey responses. For more complex research needs, Pollfish also offers managed services including survey design, programming, fielding, and reporting.Once launched, survey responses begin immediately. Users can monitor results in real time, export data in formats such as CSV and SPSS, generate AI-powered reports, appl

Pollfish Market Research Platform (pollfish.com) has 457 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: pollfish.com
Website: pollfish.com
Category: Research & Development
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 88% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pollfish Market Research Platform reviews

Showing 27 reviews with 2 stars · Clear filters

Matthias
Jun 1, 2023
Variance in response rates & quality based on region
Took a month to get 250 responses on my survey - the data kept getting cleaned whenever I thought it was close to finishing and would get reset. The responses we did get were also not useful, although this may have more to do with the limited local knowledge of the topic we were exploring (fantasy sports in Saudi Arabia). In general, was not satisfied with the service on this one occasion but have found them helpful in other markets (like the UAE).
Response from Pollfish Market Research PlatformJun 1, 2023
We deeply appreciate you taking the time to provide feedback on our platform. We apologize for this and we suggest that you reach out to our Customer Support team with further details so we can investigate your issue further. The team will be more than happy to assist you!
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Nick G.
Oct 8, 2021
Majority of the data was poor quality
Majority of the data was poor quality. You could tell people were just answering questions randomly.
Response from Pollfish Market Research PlatformOct 8, 2021
Hello! Thank you for taking the time to share your experience. We apologise for this, please reach out to our support team with more details so you can get assistance on your issue - we'd be happy to help!
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Emilie
Oct 3, 2021
Not actually enough respondents on the…
Not actually enough respondents on the platform as you claim. Charged me for 400 responses and said estimated completion time is 5 days. It's been weeks and there are still less than 200 responses.
Response from Pollfish Market Research PlatformOct 6, 2021
Hello! Thank you for taking the time to share your experience, we are sorry to hear things did not work out as expected. Our ETA is actually just a rough estimation due to the dynamic audience Pollfish works with. If you have any questions our support team is available 24/7! We hope you would give us another chance in the future.
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Anonymous
Oct 2, 2021
Quality of respondents really need to…
Quality of respondents really need to be improved significantly. Too many "fakes". Though I need to say the team is very very supportive! Customer agents, account managers are all awesome.
Response from Pollfish Market Research PlatformOct 6, 2021
Hello, Thank you very much for providing feedback on your experience - while we are glad you enjoyed working with our team, we definitely appreciate you mentioning your concerns on quality and have forwarded them internally to keep improving. We hope you will give another chance to our platform in the future!
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Kerrin M.
Oct 1, 2021
Data is mostly bad quality participants…
Data is mostly bad quality participants but they have good customer support and will rerun the bad survey participants. I suggest you run at least one open ended question to catch people with non sensical answers.
Response from Pollfish Market Research PlatformOct 6, 2021
Hello Kerrin, Thank you very much for taking the time to provide a review and mention the issues you experienced with our platform and rest assured that your feedback regarding our respondents' quality has already been forwarded internally. We hope you will give another chance to our platform in the future!
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RealCustomer
Dec 4, 2020
The overall experience was great but....
The overall experience was great, wouldn’t say the data I received was super helpful, but I think it was specific to my application.
Response from Pollfish Market Research PlatformDec 7, 2020
Thank you for your feedback! Let us know how we can improve your experience. Thank you in advance! Our Support team is also available in the live chat to assist you.
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customer
Sep 24, 2020
Poor responses
Overall, some of the responses were poor (e.g., people listing their job is “madonna”, or giving answers not related to the question)
Response from Pollfish Market Research PlatformSep 24, 2020
Hi there! Thank you for your feedback! We are really sorry that you didn't get the quality you hoped with some of the responses. Inserting open-ended questions might affect the respondent's experience since our approach is a bit different than traditional sample providers. Of course, this cannot be an excuse, so our team would be happy to provide a solution and help you with any questions or concerns you might have. We hope we will be able to serve you better next time.
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customer
Sep 22, 2020
Respondents felt fake
The building of the survey was glitchy, but the chat folks were quick to resolve. The bigger problem is that the survey results were clearly people paid to respond. My survey only had 2 short open ended answers of 17 questions, and people were clearly randomly answering words not relevant to the question. I ran the same campaign on Facebook and spent less per response and got more honest respondents.
Response from Pollfish Market Research PlatformSep 22, 2020
We're sorry that you didn't get the response quality you hoped. We noticed that your survey contains 3 open-ended questions. Our platform's methodology is based on (in-app) incentives and mobile users. Sometimes, the addition of open-ended questions might affect the in-app experience since mobile users prefer tapping vs typing. Of course, this is not an excuse for lower quality and our Support team would be happy to review your issue and provide a solution. We will also use your feedback to help our internal process and provide a better experience next time!
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