Polk AudioReviews of polkaudio.com

I purchased a Polk Sigma S3 sound bar 2 years ago. I always had problems with the remote control such as having to be close by inches to the bar to operate it. Sound was never good. Finally today, after connecting the bar to bluethoot and listening to music via the mobile, I was unable to re-connect the bar to the TV. I have tried every possible way (power on off - disconnect cables - swith TV off and on...) however it didnt work. Finally the sound bar went to it's natural place - the junk bin.

As a AV professional I occasionally need to deal with dealer support or customer service for issues related to product failures. Recently, I had a Polk XT35 center channel speaker failure out of the box. The keyhole slots for wall mounting failed. Granted the speaker is quite heavy, but the keyhole slots are supposed to be designed to hold the weight. They didn’t. I took photos and filed a claim with dealer support. They told me they would review and turn the claim around in 48 hours. Two days later I called and they told me 24 hours. Two days later I was told it was being processed. Two days later, still being processed. I asked for a supervisor and was told they were on with another dealer and would call me right back. They didn’t. All the while I’m talking to India. Damaged speaker still sitting in the box in my office and my client still doesn’t have a center channel speaker. That is the last Polk product I will ever buy or sell.

Cannot connect to my phone either with Bluetooth or WiFi and no help available to resolve the problem. Speaker basically useless. Useless speaker, useless company.

Not a review on speakers but on customer service. UK based, contacted Polk numerous times on availability of speakers and where to buy. Absolutely USELESS. No help whatsoever nor do they want to help further than a standard “refer to our website” which is. It helpful as I came from the website for assistance. Next time I change speakers I won’t be using Polk. Absolute pony service

Soundbar started sounding muffled/distorted about a year after buying it. Garbage.

TV only has one HDMI ARC point - FIOS needs that - also POLK audio requires that - only have one port like that

Bought a pair of Polk Assist brand new for a steal at £45 each at the time, for a few years they were great - integrated into my Google home, sound was excellent however in the last 6 months the Polk Assist can no longer accept updates owing to its internal memory. I emailed Polk and wad told basucally it tough luck, they're old.So after only afew years of use I've had to replace them when as speakers there nothing wrong with them. I hate this economy of replacing everything after a few years its terrible for the environment and for my pocket!

The soundbar will NOT go into Auto Standby. The first go-round with Polk resulting in an inquiry from Polk asking what I meant by 'Auto Standby' so I sent them a copy of the POLK Quick Start Guide that described it. Polk replied with a copied and pasted section from the guide that I sent to them and sent it back to me!!??? My next reply was that the sound bar is not doing what the guide says! It gets worse from there. The sound bar sounds good but if it ever stops working I'm going to just throw it into the garbage because the Polk Customer Service isn't.