Polar Dive USAReviews of polardiveusa.com

The customer service is great. I had a question and customer service emailed me back immediately.

The system works great, consistently gets down to 37 degrees, was easy to assemble, and customer support is very good.

I really enjoy the product, but my 5 stars are even more based on the fantastic service that I received. I broke a spout on the tub and they very quickly sent me a new one. They went above and beyond to ensure I was covered.

I got my Polar Dive 4 months ago and it has been life changing. As an above the knee amputee and recently diagnosed with rheumatoid arthritis, I wanted to try something different and remain off medication. THIS WORKS!!!! I start ever day with a plunge and sometimes numerous times daily. When I travel I just don't feel as good and It's because of my Polar Plunge. I recently had a minor issue and they told me how to fix it immediately and in 3 minutes I was up and running again. The customer service is excellent. I highly recommend this product, you will not regret it.

I received my polar dive chiller. I already had my own tub without any valves on the side of it so I had to hang the hoses over the edge of the tub instead of connecting it to valves on the side of the tub. The water was not filtering through the chiller. I contacted customer service and they sent me an external pump without any questions and without charging me for it. This was never their fault it’s just a bit of a different setup with my own tub. I was very impressed with them solving the problem so quickly and getting back to me within a few minutes. This is great customer service that all companies should provide but most lack. Thanks again for all your help!

I got my cold dip two days ago and the setup was super super easy. I had a few minor issues, so I contacted support at 8pm and I immediately got a reply. I worked with Tyrell and he was beyond helpful. My issues are resolving. This has been one of my best experiences ever dealing with customer support. I cannot recommend this product and company enough. They clearly care about their customers. I’m beyond stoked.

From the moment my PolarDive cold plunge arrived, it’s been an exceptional experience. This is the second cold plunge unit I own and it functions just like my significantly more expensive unit. The build quality is excellent and the chiller/temperature control unit is easy to operate. But what truly sets PolarDive apart is their customer and technical support. I’ve emailed them at odd hours—late nights, weekends—and every time, I’ve gotten prompt and extremely helpful, responses. It’s rare to find a company that nails customer service like PolarDive has. If you’re on the fence, don’t be. This is hands-down a great unit.

Terrific product with terrific customer support