Polar Dive USAReviews of polardiveusa.com

I purchased the Polar Dive Pro with Chiller. The tub is not high quality, waiting any day for a puncture. The chiller broke within days of first installing. At first the chiller unit wasn't able to intake water. When I resolved that, it was unable to actually give an accurate reading of temperature so it wasn't cooling correctly. Shortly after, it began giving an EEE error message and wasn't functioning at all. I'm in connection with support trying to return for a refund as it's been within 30 days since purchase, and they're not being of any help. They're asking me to record video to provide proof of issues, responding with general troubleshooting tips, asking for video evidence I'm following their troubleshooting, and are being unhelpful to resolving my actually request of returning the product that's not meeting my expectations. I also never received the 3 additional filters I purchased, or the in water thermometer that was supposed to be included.

Terrible experience since purchasing a month ago. The MAX tub leaked air from day one and the 1/2 HP chiller is way off on water temp e.g. it says 55 degrees but the actual water temp in the tub is 48-49 degrees. I never received my free gift products (cleaning kit and mat) plus the double filtration kit never came with the package. It’s been a horrible experience with 3 different customer service reps telling me different information and expectancy of a replace MAX tub. I’m just exhausted with this process and going elsewhere. Do yourself a favor and just buy the $200 Amazon inflatable MAX tub and purchase a separate 1 HP chiller. You’ll be way ahead of the game at the same price point and probably way less headaches.

Leaving my original review below. But updating to note that the COO reached out to explain the internal issue that occurred and apologize for the error. The company also ended up agreeing to refund my chiller purchase without applying the restocking fee (before the COO called me, but after I threatened the customer service agent with a breach of contract action in small claims court). DISHONEST, AND TERRIBLE “CUSTOMER SERVICE.” I ordered a chiller but never used it (it didn’t work in my space due to outlet configuration, etc) so I tried to set up a return. They said there would be a 15% restocking fee that is not disclosed in their return policy. In addition to having to pay for return shipping!! Not to mention that all their customer service responses are either AI-generated or copy-and-paste form messages. Dishonest, deceitful business practices in my opinion and I will certainly never do business with them ever again.

Crap Brand, cheap parts that break quickly. All they have going for them is great marketing!

First, I will say my unit did not work upon arrival. The chiller truly wouldn't even have water flow. It somehow magically started working a day later. Second, they prompt for reviews by sending free products. I got a whole pod (not chiller, but still) just for leaving an initial positive review. I am 5' 6" and 110 pounds... and a woman. I expressed my concerns to them and they would only POSITIVELY reguritate what I had said back to me what I had said, (including my height, weight, and what I was doing as a routine), and then tell me to check with a doctor. What typical doctor is going to know the true ins and outs of plunging? Especially for a woman? There is no information given with the unit and there was no telling me in the multiple emails we exchanged that I was doing it very unsafely, which I was, even at 54 degrees. I am too thin and they should have, as a company that solely sells plunging equipment, been able to tell me that it was unsafe. I made the decision to stop on my own after further diving into literature (the very little that is out there) and asked for a refund. They made it sound very difficult to return the equipment, saying it had to be in original condition. How is it in original condition if I've been using it? They also told me they would not cover return shipping "as a small business". Just pass. There are other companies out there that sell things that look literally just like theirs. Don't think you're limited!

I "was" really interesting in them, but went another direction. I have tried multiple times to get them to stop spamming me on my email. Unsubscribe for months, they just keep sending emails, daily, if not multiple times in one day. I will never use this company because of this now. They have become annoying!

chiller completely defective - cold plunge stopped working after a month. not to mention it was in a screened in porch so it was not even exposed to harsh weather!

Ordered a $599.99 Polar Ice Pod with Chiller, great price, great shipping time. Then, on the day it was supposed to arrive, they changed the shipping address back to their warehouse, marked it as delivered, and never contacted me about any of this. They also never gave my money back so now I have to file a dispute with my bank. It is extremely weird and almost seems like a scam to act like they completed the delivery when they really didnt.