Ric C.
Horrible customer service
Ordered some chips and provided the date I would like them. Paid for expedited shipping. No chips. No email updates except for when they shipped, which was days later than expected. Emailed customer service and was given an excuse I didn’t click the right box though I was in the right page and provided the right info. I didn’t click “rush” because I thought the short suspense and overnight shipping was pricey enough. They will not refund the shipping which is what I asked for. Instead I was accused of trying to “jump the line” and the overall tone of the customer service emails were disrespectful and rude. I gave 2 stars because of the work that goes into the pressing of these chips, but the horrible customer service rep is the reason I dislike this company and will pursue my future gift needs elsewhere.