pokepetshop.comReviews of pokepetshop.com

This company has issues with their ordering system. The wrong custom card was sent that is clearly incorrect vs the original order and they will not provide a replacement or refund.

DO NOT BUY FROM HERE. They will mess up your order, not provide a digital copy to proof, and will stop responding to your emails if they deem it too much work to correct issues. Worst customer service I've ever experienced

Valentines order never received. Tracking number created, but nothing shipped. Followed up and they said it was an address error (lie). Claimed to have rectified it. Again, tracking number created but nothing shipped. Customer service is abysmal.

Advertised that Metal Cards will be shipped within "5-7 business days AFTER image approval" and "in rare circumstances, it may take a few days longer" during holidays. Based on the advertised shipping at the worst I should gotten my order shipped on 02/16 or 02/19. After my artwork was approved on 02/02 and 3+ weeks of my order being "at the warehouse" I still have not received shipping information on my expedited order. 01/24 - Order placed with expedited order. 01/30-02/02 - Preview artwork received and revisions made. 02/02 - Preview artwork approved. 02/02 (1hr later) - I emailed about an error on the artwork's written section. 02/05 - Poke Pet responded that my order was at the warehouse and could not be edited. Shipping to come promptly. 02/07 - I emailed requesting the follow up since I hadn't gotten any shipping information. 02/08 - Poke Pet responded it would ship within the next few days. 02/12 - I followed up since I hadn't received shipping info and this was supposed to be a Valentines order with paid for expedited ordering. 02/13 - I sent a follow up email after 24hrs of no response. 02/14 - Poke Pet responded that you will be working to expedite my order in a timely manner. 02/16 - I follow up again due to no shipping information and ask about where my order was in your warehouse que. 02/19 - Poke Pet responded asking about clarification on my shipping address. 02/19 - I respond that you can use either with or without the apostrophe in my address as both will work, but to use whichever works for your system. 02/21 - Poke Pet responded that they updated my shipping address. 02/23 - I follow up asking again about shipping information. 02/26 - Poke Pet responded that I should "rest assured that my order is being worked on" and that my shipping will come soon. 02/26 - I responded that I was filing a dispute with PayPal on my order. Filed a notice to the BBB on the false advertising and request for a refund.

awful customer service they messed up my order and way to expensive. don’t buy

Also had a poor experience. They gave me the run-around, telling me I had to pay for various changes that I had previously confirmed with them. For example I would request a change that they would confirm, and then 3 days later tell me it was an extra $10 or $50 for the change. First shipment never arrived. They sent a second shipment that finally arrived 01/22/2024…. original order was placed on 12/17/2023. I started telling my friends that I got scammed because I legitimately thought I would never get my order. Should have googled reviews before placing an order.

Not worth it, do not buy from them. They go no contact and do not deliver on time. They will not give you a refund and you must do a chargeback. Avoid services.

Crap customer service, can't get in touch with anyone, then drew me dead dog as like some demonic dog and wanted to force me to accept the art