pokepetshop.comReviews of pokepetshop.com

Typos on a Valentine's card...so embarrassing. They have not responded to our emails. Hard pass.

The fact that they do not allow to leave a review on their page only by email shows how sketchy they are. I purchased an Item on January 30th guaranteed delivery for Valentine's day. 1 poster and 3 poke cards. Valentine's day arrived and I did not receive it. I contacted them and asked where my order was. They literally answered: you can't be mad. Is Valentine's day and we could not finish your order. I asked for a refund. They said we give you 70 dollars back (I paid 118) and they would not send me the product. I contacted their Insurance since I paid for it and they said nothing we can do, you have to contacted them (this was 1 month later). I just gave up after so many back and forth emails and asked them just to send what I paid for. I received the product on March 14th almost 2 months after I bought it and guess what? They did not send me the poke cards. At this point they got my money and I simply gave up. The art is awful by the way.

ARNAQUE !!! , on a jamais reçu le colis après 2 mois et quand tu leur écrit ils te disent de faire une happy dance.

My experience, unfortunately, has not been good at all. I paid extra for priority processing and also paid for “Acrylic Case” and “easel display” The order took more than a month to arrive, and I didn’t receive either “Acrylic Case” or “easel display” I’ve been sending emails asking them to send me the missing products or refund my money, but they’ve disappeared into thin air. That’s theft. When you pay for something and don’t receive it, it’s a scam. So, very bad—very disappointed.

I originally wanted to get a valentines gift for my partner so I order and their own website told me it would make it on time. A few days later I get a "Action Required" email stating that the order I got from was missing the card ( You know the card that is the center piece of the entire order ) even tho I fully customized it before hand their website just decided not to save it. They tell me to make a new order and just have the card and use this nice discount to get no shipping So i complete the second order then reply to the original email thread saying finished but that I was confused what happend in the first place. Low and behold all the extra money on the little accessories just got thrown in the trash because they decided to send me the card (that arived today on the 18th late) and now Im having to deal with their customer service so they can fix their second mess up and my gift to my partner just keep being delayed

I ordered well within the "guaranteed" period for valentines day delivery.. lo and behold, no delivery. Tracking is updating, and when i emailed them they responded and apologised. But no idea when i'm going to receive my order that was guaranteed! Wouldn't recommend

WEIRD!!! It never arrived even though it said guaranteed delivery for Valentine’s Day!! I have a tracking number but it’s saying it’s still in Ohio?! Even though the site was called pokepetshop.co.uk Sent them an email basically saying that it didn’t arrive on time yesterday and then again this morning i went to check the website and it’s saying ‘server cannot be found’ almost like they’ve closed their website down?! HAD NO RESPONSE FROM THEM AND THE PACKAGE IS STILL IN THE US?! I JUST WANT WHAT I ORDERED!! I WAS SO EXCITED :( UPDATE: I USED A VPN TO SEE IF THE WEBSITE WOULD WORK AND IT DID?!! SO IM NOT SURE HOW THEYVE BLOCKED ME FROM THE SITE BUT I CAN GET ON THERE WITH A VPN?!! ALL ROUND JUST SHADY! WE SPENT £100 ON TWO CARDS AND TWO ACRYLIC CASES FOR VALENTINES DAY :( PLEASE POKEPETSHOP IF YOU SEE THIS RECTIFY IT! I JUST WANT MY ORDER. WEVE BEEN SO EXCITED FOR THE CARDS TO ARRIVE!

Do not buy from here. I purchased 2 cards and they only sent 1.