PodnModPodnMod offer low prices, high quality nicotine salt vape & e-cigarette products online. Shop FDA approved vape pods, vape device, Pre-filled pods, flavor pods, E-juice, e-liquid, Vape starter kits, pod systems/Device, vape Mods, Coils, Tank and vape accessories. Brand includes Juul, vuse, smok, uwell, blu, relx etc.
PodnMod (podnmod.com) has 61 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 16 reviews with 1 star · Clear filters
Julie
What is going on with your website? Wont let me reorder more pods, wont let me continue shopping. It says WITH COMPLANT AS OF MARCH 27TH WE ARE UPDATING OUR WEBSITE. i need to know if i.will be able to get more pods or go somewhere else
Isabella B.
I tried making a purchase and after i finished and went through the process of checkout it showed there was a problem (not sure if it was on my end) but when I logged into my bank account it showed I got charged twice and when I logged into my email to see if there was a verification and/or tracking number there was nothing.... I logged back into my account and it shows that there is no orders in my history....... I’m honestly very upset and truly annoyed at the fact I am being charged twice with no tracking or verification to know if my one order I originally made went through or not......
Response from PodnModMar 24, 2021
Thanks for reviewing PodnMod.com We have checked your account status, no order associated with your account. The order didn't get through when you place order. Both transactions get declined, we haven't receive any payment. These transaction details was sent to you via email. If it shows "pending". It takes 24hrs to release “pending” authorizations. It depend on banks, it may take up to 3-5 business days. if it shows “pending” more than 24hrs, contact your bank/credit card company, they have to manually release “pending ” transactions. Sorry for any inconvenience. Customer Service Email: [email protected] Phone: 646.883.9218
Ali B.
This company is garbage! I’ve been emailing and calling for over a week about a messed up order and can’t get a response. Ridiculous.
Response from PodnModMar 2, 2021
Thanks for review PodnMod.com PodnMod.com have three different channels to communicate with our clients. - customer service email, [email protected] - customer contact form, locate on lower right hand of the webpage - customer service phone 646-883-9218 Please allow 24hr for customer service rep to response your inquire. please feel free to contact us if you have any questions. Customer Service Email: [email protected] Phone: 646.883.9218
JL
I’m happy with the short amount of wait time for the order. However, I’m not happy with customer service. I bought a Relx starter kit and the batty is not working. I emailed customer service for a replacement a couple days ago, and no response.
Response from PodnModFeb 4, 2021
Thanks for reviewing PodnMod.com All device/hardware (exclude e-liquid products) have one year manufacture warranty from the date of purchase. Please provide your order information. A replacement device will send to you after verified the product information. please contact us [email protected] Sorry for the inconvenience. Client Service [email protected]
eric S.
Bad customer service, ordered two days ago still says usps waiting for item
Response from PodnModFeb 4, 2021
Thanks for reviewing PodnMod.com We just tracked your order status, your order was process on the next business day (order placed on weekend). The tracking# *********8209 states your package is the way. First Class mail takes 3-5 business day. Please allow sometime. Apologies for the delay. Please contact us if you have any questions. Client Service [email protected]
Zoe L.
Fake pods This is the first time I've ordered on this website. Yes they do have authentification code, outside the box. And yes if you type in the authentification code they will say its real. BUT! they don't have the serial number on the box, and the material of the inside box is sooooo much cheaper than real one. The foil inside of the box is also different. The pod I have before from the authentic website: Serial number is printed on the outside of the box, and authentification QR is on the inside. After you scan it, you can check the Serial Number, Product Code(same product have same code), Product Name, Product Type. They have a stiffer pull out carton made with nicer materials inside and QR code is also inside the box. On the actual pod itself, the print is on the side with the light and is "FEELM"logo on top then QR code on the bottom without any "RELX" print! The pod I purchase here：There is no Serial number anywhere, authentification QR is printed on the outside of the box; you have to scratch it, revealing the QR code then you have to type it in and they will tell you its real but there is no serial number on the box(or inside the box) to match it to. The pull out carton is also made with easily breakeable flimsy cardboard and the print on the foil is different. The print on the actual pods itself is on the wrong side of the pod, the print is reversed with the QR on top, AND there is an extra "RELX" on the part that would go in your mouth! In my point of view, podnmod sell the fake relx pods with "real" QR code but FAKE Product.
Response from PodnModJan 19, 2021
Hello Zoe, Thanks for review PodnMod.cm You haven't make any purchase order with us, how do you receive product from us? Please provide your order information. We have tried to contact you via Trustpilot.com, it states that your Trustpilot account is a new account most recent registered, and only 1 review on your account. We understand there are competitions between businesses. However, accusing competitor sale counterfeit product was crossed red line. PodnMod.com reserve rights to proceed legal action against any person spread rumors. We carry genuine Relx pods. All product comes from Authorized RELX Distributor, each product have serial number/or QR code. These numbers can tracking product to manufacture step. If you have any question please contact us. Customer Service Email: [email protected] Phone: 646.883.9218
Jiaming H.
extremely slow shipping.
Response from PodnModJan 19, 2021
Hi Jiaming , Thanks for contacting PodnMod.com Apologies for the delay. USPS is experience holiday shipping volume, all package has been delayed. Your order has been sent out on 30th Dec. 2-day shipping requested for your package. We have no control with the shipment after package sent out. We just tracked you shipment. Tracking Number: *********1678. it shows： January 7, 2021, 5:55 pm Delivered, In/At Mailbox Your item was delivered in or at the mailbox at 5:55 pm on January 7, 2021. Very sorry for the delay. Please contact us if you have any questions. Customer Service Email: [email protected] Phone: 646.883.9218
Alisia
Fake relx pods, beware
Response from PodnModDec 13, 2020
Hello Alisia, Thanks for review PodnMod.cm We have tried to contact you by email and phone call(left messages) since received review with “Fake relx Pods” on Trustpilot. We never receive any answers or feed back from you. We carry genuine Relx pods. All product comes from Authorized RELX Distributor, each product have serial number/or QR code. These numbers can tracking product to manufacture step. If you believe you received" fake" product. Please provide Serial number on the back of each pack, and Photos with these products. We can check the status for your order. We understand there are competitions between businesses. However, accusing competitor sale counterfeit product was crossed red line. PodnMod.com reserve rights to proceed legal action against any person spread rumors. If you have any question please contact us. Customer Service Email: [email protected] Phone: 646.883.9218